Contact Centre Representative I with Italian

Aon
Krakow
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer interaction","Problem-solving","Flexibility","Organization"]

Serve as a first point of contact for global clients, providing help and guidance on clients’ employee benefits. During your first three months, you’ll learn how employee benefits are organized, get to know specialists across the team, and become familiar with the online tools customers use to select and manage their benefits while building customer-service and business expertise step-by-step.

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FursaFursa
Aon
Aon
1 day ago

Contact Centre Representative I with Italian

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Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a first point of contact for global clients, providing help and guidance on clients’ employee benefits. During your first three months, you’ll learn how employee benefits are organized, get to know specialists across the team, and become familiar with the online tools customers use to select and manage their benefits while building customer-service and business expertise step-by-step.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for global clients.
  • •Provide help and guidance regarding clients’ employee benefits.
  • •Learn how employee benefits are organized during your first three months.
  • •Work with a team of specialists to build knowledge of benefits operations.
  • •Become familiar with online tools customers use to select and handle their benefits.

Key Requirements

  • •Up to 6 months of experience in a similar role would be useful.
  • •Excellent English and Italian (at least C1 on the CEFR scale) because you’ll use them daily.
  • •Strong communication skills with the ability to interact with customers and resolve issues.
  • •Flexibility and strong organisation skills.
  • •Good learning ability to build business expertise step-by-step.
Skills:CommunicationCustomer interactionProblem-solvingFlexibilityOrganization
Languages:EnglishItalian
Tech Stack:Online tools

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor