TEMP BPO Associate

NTT
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Communication","Problem-solving"]

Support Medicare members, prescribers, and providers by processing coverage-related requests through phone and fax channels. Own end-to-end case setup, review, outreach, documentation, and timely resolution aligned to Medicare, CMS-mandated timelines, and internal quality standards. Work in a modularized training environment that builds skills progressively toward production work, requiring strong attention to detail, communication, and problem-solving in a regulated, fast-paced setting.

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FursaFursa
NTT
NTT
1 week ago

TEMP BPO Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support Medicare members, prescribers, and providers by processing coverage-related requests through phone and fax channels. Own end-to-end case setup, review, outreach, documentation, and timely resolution aligned to Medicare, CMS-mandated timelines, and internal quality standards. Work in a modularized training environment that builds skills progressively toward production work, requiring strong attention to detail, communication, and problem-solving in a regulated, fast-paced setting.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Process Medicare coverage-related requests for members, prescribers, and providers via phone and fax (offline).
  • •Perform accurate case setup, review, outreach, documentation, and timely resolution of requests.
  • •Follow Medicare guidelines, CMS-mandated timelines, and internal quality standards.
  • •Handle responsibilities across Medicare Part D and applicable Medicare Part B processes.
  • •Complete modularized training to practice end-to-end skills before transitioning to production work.

Key Requirements

  • •Ability to process Medicare coverage-related requests accurately and in line with Medicare guidelines and CMS-mandated timelines.
  • •Strong attention to detail for accurate case setup, review, documentation, and timely resolution.
  • •Professional verbal and written communication skills suitable for member, prescriber, and provider outreach.
  • •Ability to problem-solve in a highly regulated, fast-paced environment.
  • •Comfort working with inbound and outbound phone interactions and fax-based casework.
Skills:Attention to detailCommunicationProblem-solving

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn