Customer Success Manager, Enterprise

Atlassian
Amsterdam, Netherlands
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Trusted advisor","Customer-focused","Cross-functional collaboration","Proactive risk mitigation"]

Build trusted relationships with Enterprise customers and help them realize value across the full lifecycle of their Atlassian investment. You’ll develop Success Plans with regular check-ins and QBRs, manage post-sales engagement, drive adoption and expansion, and proactively mitigate churn. Working with executives and global teams, you’ll use product expertise to guide outcomes, provide “Voice of the Customer” feedback internally, and collaborate with the Account Team using tools like Gainsight, Salesforce, and Tableau.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Atlassian
Atlassian
1 day ago

Customer Success Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Build trusted relationships with Enterprise customers and help them realize value across the full lifecycle of their Atlassian investment. You’ll develop Success Plans with regular check-ins and QBRs, manage post-sales engagement, drive adoption and expansion, and proactively mitigate churn. Working with executives and global teams, you’ll use product expertise to guide outcomes, provide “Voice of the Customer” feedback internally, and collaborate with the Account Team using tools like Gainsight, Salesforce, and Tableau.
Location: Amsterdam, Netherlands
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop trusted advisor relationships from C-Suite to global teams, ensuring customers receive maximum value throughout the solution lifecycle.
  • •Collaborate with the customer and Atlassian Account Team to build Success Plans, including check-ins, QBRs, and strategic planning sessions.
  • •Manage post-sales activity through relationship-building, product expertise, and execution.
  • •Unlock early and sustained product adoption and success across Atlassian Solutions.
  • •Mitigate churn via early risk identification, intervention, escalation, and mitigation, and provide internal feedback as the Voice of the Customer.

Key Requirements

  • •Proven years in Customer Success or account management managing Enterprise customers using complex SaaS products.
  • •Experience establishing yourself as a trusted advisor guiding customer outcomes and value realization.
  • •Experience using Success Plans to align business strategy goals and success metrics.
  • •Understanding Jira and Confluence end-user use cases, including configuration trade-offs.
  • •Experience with Gainsight (or similar CRM), Salesforce, and BI tools such as Tableau.
Experience:SaaSEnterprise customersCRMAI transformation
Skills:Trusted advisorCustomer-focusedCross-functional collaborationProactive risk mitigation
Tech Stack:JiraConfluenceGainsightSalesforceTableau

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
WebsiteLinkedInGlassdoor