CSR/Teller - Milford MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Confidentiality","Ethical conduct","Sound judgment","Problem resolution"]

Provide excellent customer service by listening to customers’ needs, answering questions, following up, and resolving issues while maintaining confidentiality. Handle daily office and cash-handling responsibilities, follow retail policies and procedures, and manage risk by elevating concerns and operating within the bank’s risk appetite. Guide customers to appropriate retail products and refer more complex matters to the Lead Customer Service Representative or leadership, using tools for referral tracking.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

CSR/Teller - Milford MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service by listening to customers’ needs, answering questions, following up, and resolving issues while maintaining confidentiality. Handle daily office and cash-handling responsibilities, follow retail policies and procedures, and manage risk by elevating concerns and operating within the bank’s risk appetite. Guide customers to appropriate retail products and refer more complex matters to the Lead Customer Service Representative or leadership, using tools for referral tracking.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver customer service by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
  • •Provide responsive follow-up and find solutions to customer issues.
  • •Perform daily office responsibilities and maintain efficient office operation with the platform team.
  • •Maintain cash balancing records in line with policy and address outages by enlisting help as needed.
  • •Use retail product knowledge to refer customers to bankers and business partners, tracking referrals and escalating complex issues to leadership as necessary.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Ability to take initiative, demonstrate sound judgment, and resolve problems.
Education:Bachelor's
Skills:Customer serviceConfidentialityEthical conductSound judgmentProblem resolution

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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