Adobe Systems

1 month ago

Enterprise Retention Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior renewal-focused consultant driving retention for Adobe’s largest enterprise contracts by diagnosing renewal risk, guiding deal strategy, and architecting renewal structures in collaboration with cross-functional teams.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Diagnose renewal risk early—identifying root causes such as product gaps, relationship erosion, competitive displacement, or economic headwinds—and build targeted recovery plans.
•In partnership with the account team, advise on and set negotiation strategy for complex enterprise renewals involving procurement, legal, CFOs, and executive sponsors on transactions exceeding $10M TCV.
•Re-anchor customer value in competitive, budget-pressured, or high-leverage renewal situations where Adobe must re-earn the business. Build/leverage a playbook approach that brings the proper members of the Adobe ecosystem together to align on renewal strategy and coordinate all data/insights inputs from these teams into the renewal approach (e.g. CSM, DSG)
•Design creative deal structures—right-sizing, multi-year terms, consumption model adjustments—that balance customer value with Adobe’s long-term revenue objectives. Design compelling customer-facing deal structure and partner with deal desk to ensure proper back end/Adobe deal structure for seamless close.
•Coach Account Directors on renewal execution—stakeholder mapping, value re-articulation, and commercial negotiation—elevating team capability without taking ownership of the deal.

Key Requirements

•Ability to quickly diagnose renewal risk and structure sophisticated commercial agreements—right-sizing, multi-year, or consumption-based—that protect revenue and reinforce customer value.
•Creative thinker with ability and willingness to think outside of the box on how Adobe can collectively work together to retain the business of our customers.
•Strong executive presence and communication skills to engage credibly at the C-suite level, both internally and with customers.
•Ability to pull together data and insights from multiple sources/stakeholders to help build compelling calls to action (internally and with customers)
•Deep expertise in enterprise negotiations—navigating procurement, legal, and C-suite stakeholders on complex, multi-party deals.

Experience:10+ yearsEnterprise SaaSRenewalsNegotiations

Skills:CommunicationNegotiationStrategic thinkingProblem-solving

Languages:English

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

1 month ago

Enterprise Retention Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Diagnose renewal risk early—identifying root causes such as product gaps, relationship erosion, competitive displacement, or economic headwinds—and build targeted recovery plans.
•In partnership with the account team, advise on and set negotiation strategy for complex enterprise renewals involving procurement, legal, CFOs, and executive sponsors on transactions exceeding $10M TCV.
•Re-anchor customer value in competitive, budget-pressured, or high-leverage renewal situations where Adobe must re-earn the business. Build/leverage a playbook approach that brings the proper members of the Adobe ecosystem together to align on renewal strategy and coordinate all data/insights inputs from these teams into the renewal approach (e.g. CSM, DSG)
•Design creative deal structures—right-sizing, multi-year terms, consumption model adjustments—that balance customer value with Adobe’s long-term revenue objectives. Design compelling customer-facing deal structure and partner with deal desk to ensure proper back end/Adobe deal structure for seamless close.
•Coach Account Directors on renewal execution—stakeholder mapping, value re-articulation, and commercial negotiation—elevating team capability without taking ownership of the deal.

Key Requirements

•Ability to quickly diagnose renewal risk and structure sophisticated commercial agreements—right-sizing, multi-year, or consumption-based—that protect revenue and reinforce customer value.
•Creative thinker with ability and willingness to think outside of the box on how Adobe can collectively work together to retain the business of our customers.
•Strong executive presence and communication skills to engage credibly at the C-suite level, both internally and with customers.
•Ability to pull together data and insights from multiple sources/stakeholders to help build compelling calls to action (internally and with customers)
•Deep expertise in enterprise negotiations—navigating procurement, legal, and C-suite stakeholders on complex, multi-party deals.

Experience:10+ yearsEnterprise SaaSRenewalsNegotiations

Skills:CommunicationNegotiationStrategic thinkingProblem-solving

Languages:English

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor