Sonatype

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead structured, scalable post-sale engagement to accelerate onboarding, drive adoption and measurable outcomes, and increase renewal confidence while surfacing expansion opportunities. Collaborate cross-functionally to deliver proactive, outcome-driven guidance and leverage GenAI as a thought partner to improve execution and speed.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
•Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
•Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.
•Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.
•Surface expansion signals and surface Customer Success Qualified Leads (CSQLs) in partnership with the broader account team.

Key Requirements

•Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in B2B SaaS.
•Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
•Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations.
•Comfort operating in an environment that requires prioritization, focus, and consistent execution across a portfolio.
•Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.

Experience:SaaSB2BSoftware development

Skills:CommunicationLeadershipProblem-solvingCustomer-facingInfluencing

Languages:English

Tech Stack:GenAIAIDevOpsCI/CDOSS governanceSecurity

Company Brief

Sonatype

Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn

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Sonatype

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
•Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
•Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.
•Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.
•Surface expansion signals and surface Customer Success Qualified Leads (CSQLs) in partnership with the broader account team.

Key Requirements

•Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in B2B SaaS.
•Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
•Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations.
•Comfort operating in an environment that requires prioritization, focus, and consistent execution across a portfolio.
•Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.

Experience:SaaSB2BSoftware development

Skills:CommunicationLeadershipProblem-solvingCustomer-facingInfluencing

Languages:English

Tech Stack:GenAIAIDevOpsCI/CDOSS governanceSecurity

Company Brief

Sonatype

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn