Customer Engineer

Applied Materials
Bengaluru
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2-5 yearsEducation: associatesSkills: ["Troubleshooting","Communication","Customer coordination","Diagnostic problem-solving","Basic mechanical aptitude"]

Serve as the direct liaison with customers to install, maintain, and upgrade Applied Materials equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, with guidance from senior engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating with customers to ensure smooth operations. The role starts in AGS iTeam (installation) and transitions to the AGS Service Team (FSO) after training.

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FursaFursa
Applied Materials
Applied Materials
2 days ago

Customer Engineer

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade Applied Materials equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, with guidance from senior engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating with customers to ensure smooth operations. The role starts in AGS iTeam (installation) and transitions to the AGS Service Team (FSO) after training.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Collaborate with senior field service engineers (Customer Engineers) to install, maintain, and upgrade customer equipment.
  • •Use digital analytics for troubleshooting customer equipment.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Travel: High travel

Pay and Benefits

Perks:Travel AllowanceLearning BudgetRelocation

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •2–5 years of experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics, plus effective written and verbal communication skills.
Experience:2-5 years
Education:Associate's
Skills:TroubleshootingCommunicationCustomer coordinationDiagnostic problem-solvingBasic mechanical aptitude
Licenses:Driver’s licensePassport
Tech Stack:Digital analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersElectrical schematicsMechanical schematics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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