3 months ago

AI Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Join a startup building AI-powered developer tools as an AI Support Engineer. You’ll be first line of response to customer issues, diagnose root causes, escalate when needed, document learnings, and help QA with releases. This role blends CS and AI knowledge to drive adoption, work across enterprise deployments, and support a growing suite of tools like Devin and Windsurf.

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•First line of response to any customer issues: diagnose root cause, reproduce, and respond to issues stemming from software usage, deployment errors, or bugs; help define processes and build automations to streamline the support function.
•Escalation, resolution, and education: escalate unresolved issues to relevant Cognition/Windsurf stakeholders, track resolution, and educate the customer on the solution.
•Knowledge documentation and distribution: document learnings about failure modalities across use and deployment and share knowledge with customers and internal teams.
•Product testing and feedback: assist in testing releases across IDEs, languages, and modalities and help automate parts of the QA process.

Key Requirements

•2+ years working in a technical role
•Bachelor's or higher degree in Computer Science, Software Engineering, or related field.
•Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes).
•Proficiency in programming languages such as Python, Java, or Go
•Strong problem-solving skills and the ability to work in a fast-paced, dynamic startup environment.

Experience:2+ yearsAISoftware

Education:Bachelor's in Computer Science

Skills:Problem-solvingCommunicationCustomer friendlinessOrganizationCollaboration

Languages:English

Tech Stack:PythonJavaGoDockerKubernetes

Company Brief

Cognition

Builds Devin, an autonomous AI software engineer and AI-native developer tools (Windsurf, DeepWiki) to automate software engineering workflows for enterprise customers.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 4.7

Website LinkedIn Glassdoor

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Cognition

3 months ago

AI Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•First line of response to any customer issues: diagnose root cause, reproduce, and respond to issues stemming from software usage, deployment errors, or bugs; help define processes and build automations to streamline the support function.
•Escalation, resolution, and education: escalate unresolved issues to relevant Cognition/Windsurf stakeholders, track resolution, and educate the customer on the solution.
•Knowledge documentation and distribution: document learnings about failure modalities across use and deployment and share knowledge with customers and internal teams.
•Product testing and feedback: assist in testing releases across IDEs, languages, and modalities and help automate parts of the QA process.

Key Requirements

•2+ years working in a technical role
•Bachelor's or higher degree in Computer Science, Software Engineering, or related field.
•Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes).
•Proficiency in programming languages such as Python, Java, or Go
•Strong problem-solving skills and the ability to work in a fast-paced, dynamic startup environment.

Experience:2+ yearsAISoftware

Education:Bachelor's in Computer Science

Skills:Problem-solvingCommunicationCustomer friendlinessOrganizationCollaboration

Languages:English

Tech Stack:PythonJavaGoDockerKubernetes

Company Brief

Cognition

Builds Devin, an autonomous AI software engineer and AI-native developer tools (Windsurf, DeepWiki) to automate software engineering workflows for enterprise customers.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 4.7

Website LinkedIn Glassdoor