Senior Project Manager, Client Change Management (Edinburgh, GB, EH12 9DT)

HSBC
Edinburgh, London
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Stakeholder management","Communication","Influencing","Continuous improvement","Time management"]

Lead client onboarding and change initiatives for global payments solutions by managing multiple complex payments and liquidity projects to successful completion. Provide pre-mandate and RFI/RFP consultation, streamline documentation processes using GDOCs, and drive proactive delivery methodologies. Act as the central liaison across internal teams and regions, own client communication throughout the lifecycle, support continuous improvement, and serve as an escalation point and role model for the team.

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FursaFursa
HSBC
HSBC
13 hours ago

Senior Project Manager, Client Change Management (Edinburgh, GB, EH12 9DT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead client onboarding and change initiatives for global payments solutions by managing multiple complex payments and liquidity projects to successful completion. Provide pre-mandate and RFI/RFP consultation, streamline documentation processes using GDOCs, and drive proactive delivery methodologies. Act as the central liaison across internal teams and regions, own client communication throughout the lifecycle, support continuous improvement, and serve as an escalation point and role model for the team.
Location: Edinburgh, London
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead and manage multiple complex payments and liquidity projects, ensuring successful onboarding onto channels and solutions.
  • •Provide pre-mandate and RFI/RFP consultation, using SME knowledge across payments, liquidity, ERP, and regulatory solutions.
  • •Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery.
  • •Serve as central liaison between internal and external stakeholders across multiple regions, managing client communication post-sales.
  • •Drive continuous improvement initiatives to enhance Net Promoter Score and act as escalation point by training, supporting, and guiding the team.

Pay and Benefits

Perks:Health InsurancePensionParental Leave

Key Requirements

  • •Extensive experience building effective client relationships and managing stakeholders.
  • •Proficiency in payments and liquidity product knowledge.
  • •Previous project management experience and/or relevant qualifications.
  • •Familiarity with design thinking principles and the ability to simplify and challenge existing processes.
  • •Excellent communication and influencing skills, able to manage competing deadlines and perform under pressure.
Experience:BankingFinancial servicesPaymentsLiquidityTreasury management
Skills:Stakeholder managementCommunicationInfluencingContinuous improvementTime management
Tech Stack:GDOCsERPNet Promoter Score (NPS)

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn