Customer Service Agent: Korean (night shift)

Fever Up
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Planning","Organization","Prioritization","Problem-solving","Time management","Adaptability","Reliability"]

Provide customer support for daily incidents via phone, email, and social media during the night shift. Handle incoming calls and chats, resolve complaints with accurate information, follow procedures and policies, and maintain records of customer interactions and documents. Support incident resolution alongside the Operations department, while working independently with strong organization, time management, and a solution-oriented approach.

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FursaFursa
Fever Up
Fever Up
1 year ago

Customer Service Agent: Korean (night shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide customer support for daily incidents via phone, email, and social media during the night shift. Handle incoming calls and chats, resolve complaints with accurate information, follow procedures and policies, and maintain records of customer interactions and documents. Support incident resolution alongside the Operations department, while working independently with strong organization, time management, and a solution-oriented approach.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service by phone, email, or social media to solve daily incidents.
  • •Handle incoming calls and chats to ensure efficient, high-quality client communication.
  • •Provide accurate, valid, and complete information using the right methods/tools.
  • •Handle customer complaints, offer appropriate solutions and alternatives, and follow up to ensure resolution.
  • •Follow communication procedures, maintain records of customer interactions, and file documents.

Pay and Benefits

Perks:Health InsuranceGym MembershipHome Office

Key Requirements

  • •Previous experience in User Support or Customer Service positions.
  • •Previous experience using Zendesk is preferred.
  • •High Korean proficiency (oral and written) and fluent in Spanish or English.
  • •Strong skills in planning, organizing, prioritizing, and executing simultaneous tasks.
  • •Excellent communication, interpersonal skills, and a solution-oriented, reliable, detail-oriented approach.
Skills:CommunicationInterpersonal skillsPlanningOrganizationPrioritizationProblem-solvingTime managementAdaptabilityReliability
Languages:KoreanSpanishEnglish
Tech Stack:ZendeskPhoneEmailSocial media

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn