NTT

4 weeks ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide L2 application support with detailed analysis to resolve production issues, including RCA and corrective action implementation. Help with code fixes and rigorous testing when needed, and support product servers and clients on cutting-edge platforms. Contribute to continuous improvement and continuous delivery, enhance application performance, and collaborate effectively with team members while sharing technical feedback with development teams.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Actively support resolution of L2 issues with detailed analysis.
•Assist with code fixes and perform rigorous testing when required.
•Support product servers and clients on cutting-edge platforms.
•Contribute to continuous improvement and continuous delivery.
•Perform detailed RCA of production issues and implement corrective actions.

Key Requirements

•3+ years of relevant experience in application maintenance and support.
•Strong knowledge of Unix and SQL.
•Knowledge of other scripting languages.
•Preferably experience with a programming language such as Java.
•Ability to collaborate effectively in a global environment with validated communication skills.

Experience:3+ years

Skills:CollaborationCommunicationTechnical feedbackProblem-solvingRigorous testing

Tech Stack:UnixSQLScripting languagesJava

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT