Honeywell

1 day ago

Sr Customer Experience Specialist with Dutch (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Drive operational excellence in the Order-to-Cash process by validating and booking customer orders, managing order changes, and resolving order-processing roadblocks. Provide accurate, timely responses to customer queries on availability, pricing, and lead times, while maintaining system updates and backlog management. Act as an interface across Integrated Supply Chain, Logistics, Transportation, Finance, Sales, and Dispute Resolution, supporting returns, disputes, rebates, special pricing, and performance claims to improve end-to-end customer experience.

Location: Poland

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer queries on product availability, stock levels, pricing, lead times, and order requirements, and perform accurate system updates for customer set-up and amendments.
•Validate and enter customer purchase orders, manage roadblocks to order processing and fulfilment, and cover scheduling based on customer needs and internal stock availability.
•Maintain backlog management by updating systems for order changes, providing proactive status updates to customers, and supporting order processing through invoicing.
•Handle customer disputes and returns (short shipments, standard return transactions) and resolve financial claims by validating corrections on disputed invoices with internal teams.
•Support revenue maximization activities (pull-ins, drop ship, expedite requests), manage rebates and special pricings/quotes, apply HOS methodology and process compliance, and participate in process improvement and training.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMultisport CardAccident Insurance

Key Requirements

•High School Diploma required.
•Business-fluent written and spoken English and Dutch.
•2+ years Customer Support and/or equivalent experience in supply chain, order management, or OtC.
•Knowledge/experience with CRM/SAP and understanding CRM/ERP business processes.
•Intermediate MS Office skills (Excel, Word, Outlook, PowerPoint).

Experience:2+ years

Education:High School

Skills:Customer orientationCommunicationRelationship buildingProcess complianceProblem-solving

Languages:EnglishDutch

Tech Stack:SAPSalesforceInContactCRMERPMS OfficeExcelWordOutlookPowerPointSharePointValue Stream MapsSOPsRASICIncoterms

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

1 day ago

Sr Customer Experience Specialist with Dutch (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer queries on product availability, stock levels, pricing, lead times, and order requirements, and perform accurate system updates for customer set-up and amendments.
•Validate and enter customer purchase orders, manage roadblocks to order processing and fulfilment, and cover scheduling based on customer needs and internal stock availability.
•Maintain backlog management by updating systems for order changes, providing proactive status updates to customers, and supporting order processing through invoicing.
•Handle customer disputes and returns (short shipments, standard return transactions) and resolve financial claims by validating corrections on disputed invoices with internal teams.
•Support revenue maximization activities (pull-ins, drop ship, expedite requests), manage rebates and special pricings/quotes, apply HOS methodology and process compliance, and participate in process improvement and training.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMultisport CardAccident Insurance

Key Requirements

•High School Diploma required.
•Business-fluent written and spoken English and Dutch.
•2+ years Customer Support and/or equivalent experience in supply chain, order management, or OtC.
•Knowledge/experience with CRM/SAP and understanding CRM/ERP business processes.
•Intermediate MS Office skills (Excel, Word, Outlook, PowerPoint).

Experience:2+ years

Education:High School

Skills:Customer orientationCommunicationRelationship buildingProcess complianceProblem-solving

Languages:EnglishDutch

Tech Stack:SAPSalesforceInContactCRMERPMS OfficeExcelWordOutlookPowerPointSharePointValue Stream MapsSOPsRASICIncoterms

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor