NTT

1 month ago

Lead Onsite Services Technician - Maryland Heights, MO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a key escalation point for onsite technicians and support teams, handling advanced troubleshooting for complex technical issues while supporting onsite operations. Coordinate with facilities and technical stakeholders to ensure readiness and successful service delivery, identify client-task risks and propose mitigations, and support smaller project execution. Maintain documentation, recommend process improvements, and mentor junior team members in a Windows-based desktop support environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Perform advanced troubleshooting and resolution of complex technical issues.
•Serve as an escalation point for onsite technicians and support teams.
•Coordinate with onsite facilities and technical stakeholders to ensure readiness and successful service delivery.
•Identify risks in client tasks and develop effective mitigation solutions.
•Create and maintain documentation, recommend process improvements, and provide mentorship to junior team members.

Travel: High travel

Pay and Benefits

Salary: USD 29 - 44 hourly

Key Requirements

•4–6 years of relevant technical support or IT services experience.
•Undergraduate degree or equivalent combination of education and experience.
•Strong proficiency in Windows-based environments, including Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
•Advanced troubleshooting and resolution of complex technical issues.
•Client-facing/customer service skills with familiarity in desktop support tools and methodologies.

Experience:4-6 yearsDesktop supportIT servicesOnsite support

Education:Bachelor's

Skills:Customer serviceMentorshipProcess improvementRisk mitigationDocumentation

Certifications:A+MCPMCSECNENetwork+

Tech Stack:WindowsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioMicrosoft OutlookLinuxUnix

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT