Mid - Market Customer Success Manager - EMEA

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Canonical indexed version, validated from employer's careers page.

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the customer lifecycle for Riverside Business accounts, guiding onboarding, building success plans, and leading regular business reviews and training sessions. Drive product adoption and retention through proactive, service-driven engagement. Manage renewals end-to-end, including account planning and pricing negotiations, while collaborating across product, support, and business teams to resolve issues and advocate for customer needs.

Location: Tel Aviv

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage the customer journeys for Riverside Business accounts (80-90).
•Guide onboarding and facilitate smooth Riverside implementation.
•Build customer success plans to drive adoption and realize value.
•Lead business reviews, check-in calls, and training sessions to strengthen relationships.
•Own the renewal process, including account planning, pricing negotiations, and identifying growth opportunities.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

•3-4 years of experience in a customer success SaaS environment.
•Experience managing a high velocity of customer accounts.
•Ability to achieve KPIs and targets consistently.
•Strong verbal and written communication skills in English.
•Strong analytical and problem-solving skills, with the ability to prioritize and execute multiple tasks with deadlines.

Experience:SaaS

Skills:CommunicationAnalytical skillsProblem-solvingPrioritizationOrganization

Languages:English

Company Brief

Riverside

Website

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Riverside

3 days ago

Mid - Market Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Tel Aviv

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage the customer journeys for Riverside Business accounts (80-90).
•Guide onboarding and facilitate smooth Riverside implementation.
•Build customer success plans to drive adoption and realize value.
•Lead business reviews, check-in calls, and training sessions to strengthen relationships.
•Own the renewal process, including account planning, pricing negotiations, and identifying growth opportunities.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

•3-4 years of experience in a customer success SaaS environment.
•Experience managing a high velocity of customer accounts.
•Ability to achieve KPIs and targets consistently.
•Strong verbal and written communication skills in English.
•Strong analytical and problem-solving skills, with the ability to prioritize and execute multiple tasks with deadlines.

Experience:SaaS

Skills:CommunicationAnalytical skillsProblem-solvingPrioritizationOrganization

Languages:English

Company Brief

Riverside

Website