Technical Support Engineer

Black Box
Mumbai, Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork"]

Provide entry-level technical support for Data Centre technologies, call centre routing, and networking (Cisco/Juniper) while diagnosing, troubleshooting, and remotely assisting clients. You’ll work with IT infrastructure components such as storage, backup, computing, and server virtualization, in a Mumbai/Pune-based environment, collaborating with network and data centre teams to ensure uptime.

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FursaFursa
Black Box
Black Box
1 year ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide entry-level technical support for Data Centre technologies, call centre routing, and networking (Cisco/Juniper) while diagnosing, troubleshooting, and remotely assisting clients. You’ll work with IT infrastructure components such as storage, backup, computing, and server virtualization, in a Mumbai/Pune-based environment, collaborating with network and data centre teams to ensure uptime.
Location: Mumbai, Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support to clients for call centre routing technologies, VOIP technologies, security/firewalls, and core IT infrastructure.
  • •Troubleshoot and diagnose issues across data centre technologies, storage, backup, computing, and server virtualization.
  • •Assist remotely with data centre-related tasks, configurations, and incident resolution.
  • •Collaborate with network and data centre teams to implement solutions and improve system reliability.
  • •Document issues, resolutions, and customer communications to ensure knowledge transfer and future incident prevention.

Key Requirements

  • •Entry-level experience in call centre routing technologies, voice over IP technologies, security/firewalls, networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization, etc.).
  • •Entry-level experience in technical support to clients.
  • •Entry-level experience in diagnosis and troubleshooting.
  • •Entry-level experience providing remote support in data centre technologies.
  • •Entry-level experience in relevant technology.
Experience:IT infrastructureNetworkingData centre
Skills:CommunicationProblem-solvingTeamwork
Certifications:CCNACCNPJNCIA-JUNOSJNCISJNCIP-SPJNCIP-ENT
Languages:English
Tech Stack:CiscoJuniperJNCIA-JUNOSCCNACCNPVOIPNetworkingServer virtualizationData Centre

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website