Senior CSOC Support Engineer

GovCIO
United States
Workplace: OnsiteFull timeUSD 94,150 - 145,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Strategic thinking","Troubleshooting","Ticket management"]

Provide technical and management leadership for major CSOC field support services for classified systems. Lead international field support activities, oversee technical support for federal and contractor staff, and ensure training completion. Direct IT field services including deskside support, mobility support, deployments, O&M, asset management, and video conferencing/A/V maintenance, while driving ticket quality, knowledge base improvements, and system optimization for TSA staff.

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FursaFursa
GovCIO
GovCIO
2 days ago

Senior CSOC Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 28 minutes agoStatus: Live

Job Summary

Provide technical and management leadership for major CSOC field support services for classified systems. Lead international field support activities, oversee technical support for federal and contractor staff, and ensure training completion. Direct IT field services including deskside support, mobility support, deployments, O&M, asset management, and video conferencing/A/V maintenance, while driving ticket quality, knowledge base improvements, and system optimization for TSA staff.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans to meet project objectives.
  • •Direct and control international field support activities, with overall responsibility for management, methods, and staffing to meet technical requirements.
  • •Oversee technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources.
  • •Direct IT Field Services tasks including deskside support, mobility support, deployment services, O&M, asset management inventory assistance, and video conferencing/A/V O&M and local on-site cabling.
  • •Ensure support engineers complete mandatory and job-related training and drive service performance improvements through ticket management and knowledge base refinement.

Pay and Benefits

Salary: USD 94,150 - 145,000 annually

Key Requirements

  • •High school with 9+ years of IT customer support engineering experience (or commensurate experience); at least 6 years IT support experience.
  • •Ability to obtain/maintain appropriate personnel clearance levels to access classified systems; Clearance Required: Ability to maintain a Public Trust clearance.
  • •Expert-level IT field support and leadership skills to manage complex service request fulfillment and network/computer systems administration across multiple operating systems.
  • •Advanced proficiency in mobile device support, desk-side tasks, and deployment strategies.
  • •Ability to evaluate service performance, manage and document tickets, and improve resolution quality and system optimization.
Experience:6+ years
Education:High School
Skills:LeadershipCommunicationStrategic thinkingTroubleshootingTicket management
Languages:English
Tech Stack:TSA SystemsMobile device supportDeskside supportDeployment servicesOperations and maintenance (O&M)Asset managementVideo conferencingA/V O&MLocal on-site cablingNetwork administrationComputer systems administrationOperating systems

Eligibility

Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn