Customer Success Manager, Strategic

Vanta
United States
Workplace: RemoteFull timeUSD 194,000 - 228,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Communication","Leadership","Problem-solving","Relationship management","Strategic thinking"]

Strategic CSM role managing a focused book of 5-10 enterprise customers (10,000+ employees) within a SaaS security platform. You’ll own multi-quarter programs, drive renewal and expansion, lead complex enterprise implementations, and partner with sales, solutions engineering, and product teams to deliver executive-level business outcomes.

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Vanta
Vanta
4 months ago

Customer Success Manager, Strategic

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Closed

Job Summary

Strategic CSM role managing a focused book of 5-10 enterprise customers (10,000+ employees) within a SaaS security platform. You’ll own multi-quarter programs, drive renewal and expansion, lead complex enterprise implementations, and partner with sales, solutions engineering, and product teams to deliver executive-level business outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary trusted advisor for 5-10 strategic customers (each 10,000+ employees) and manage multi-stakeholder executive relationships
  • •Lead enterprise-scale implementations and configurations of the Trust Management Platform across multi-business units and geographies
  • •Collaborate with Strategic Account Executives and Account Managers to identify expansion opportunities and execute land-and-expand motions
  • •Manage complex, multi-quarter projects requiring coordination across customer teams, Vanta partners, and external stakeholders
  • •Provide guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprises

Pay and Benefits

Salary: USD 194,000 - 228,000 annually
Equity and Bonus:Equity
Perks:Medical Benefits401kRemote WorkParental LeaveSick TimeHolidaysWellness Stipend

Key Requirements

  • •10+ years of experience in a customer-facing SaaS role (CSM, account manager, or equivalent) with a track record managing strategic or key enterprise accounts
  • •Experience managing a focused book of business (5-10 strategic accounts) rather than high-volume, broad-based management
  • •Strong project management skills with experience coordinating multi-quarter initiatives across multiple stakeholders
  • •Ability to build trusted relationships with C-level executives (CISOs, CIOs, Chief Compliance Officers) and guide enterprise-level onboarding, adoption, and renewal strategies
  • •Demonstrated expertise in land-and-expand motions and identifying/executing growth opportunities within existing enterprise accounts
Experience:10+ yearsSaaSEnterpriseSecurity
Skills:CommunicationLeadershipProblem-solvingRelationship managementStrategic thinking
Languages:English

Company Brief

Vanta
Provides automated security and compliance software that helps companies achieve and maintain SOC 2, ISO 27001, and other security certifications by continuously monitoring systems, controls, and evidence.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn