Vanta

3 months ago

Customer Success Manager, Strategic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Strategic CSM role managing a focused book of 5-10 enterprise customers (10,000+ employees) within a SaaS security platform. You’ll own multi-quarter programs, drive renewal and expansion, lead complex enterprise implementations, and partner with sales, solutions engineering, and product teams to deliver executive-level business outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary trusted advisor for 5-10 strategic customers (each 10,000+ employees) and manage multi-stakeholder executive relationships
•Lead enterprise-scale implementations and configurations of the Trust Management Platform across multi-business units and geographies
•Collaborate with Strategic Account Executives and Account Managers to identify expansion opportunities and execute land-and-expand motions
•Manage complex, multi-quarter projects requiring coordination across customer teams, Vanta partners, and external stakeholders
•Provide guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprises

Pay and Benefits

Salary: USD 194,000 - 228,000 annually

Equity and Bonus:Equity

Perks:Medical Benefits401kRemote WorkParental LeaveSick TimeHolidaysWellness Stipend

Key Requirements

•10+ years of experience in a customer-facing SaaS role (CSM, account manager, or equivalent) with a track record managing strategic or key enterprise accounts
•Experience managing a focused book of business (5-10 strategic accounts) rather than high-volume, broad-based management
•Strong project management skills with experience coordinating multi-quarter initiatives across multiple stakeholders
•Ability to build trusted relationships with C-level executives (CISOs, CIOs, Chief Compliance Officers) and guide enterprise-level onboarding, adoption, and renewal strategies
•Demonstrated expertise in land-and-expand motions and identifying/executing growth opportunities within existing enterprise accounts

Experience:10+ yearsSaaSEnterpriseSecurity

Skills:CommunicationLeadershipProblem-solvingRelationship managementStrategic thinking

Languages:English

Company Brief

Vanta

Provides automated security and compliance software that helps companies achieve and maintain SOC 2, ISO 27001, and other security certifications by continuously monitoring systems, controls, and evidence.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Vanta

3 months ago

Customer Success Manager, Strategic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary trusted advisor for 5-10 strategic customers (each 10,000+ employees) and manage multi-stakeholder executive relationships
•Lead enterprise-scale implementations and configurations of the Trust Management Platform across multi-business units and geographies
•Collaborate with Strategic Account Executives and Account Managers to identify expansion opportunities and execute land-and-expand motions
•Manage complex, multi-quarter projects requiring coordination across customer teams, Vanta partners, and external stakeholders
•Provide guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprises

Pay and Benefits

Salary: USD 194,000 - 228,000 annually

Equity and Bonus:Equity

Perks:Medical Benefits401kRemote WorkParental LeaveSick TimeHolidaysWellness Stipend

Key Requirements

•10+ years of experience in a customer-facing SaaS role (CSM, account manager, or equivalent) with a track record managing strategic or key enterprise accounts
•Experience managing a focused book of business (5-10 strategic accounts) rather than high-volume, broad-based management
•Strong project management skills with experience coordinating multi-quarter initiatives across multiple stakeholders
•Ability to build trusted relationships with C-level executives (CISOs, CIOs, Chief Compliance Officers) and guide enterprise-level onboarding, adoption, and renewal strategies
•Demonstrated expertise in land-and-expand motions and identifying/executing growth opportunities within existing enterprise accounts

Experience:10+ yearsSaaSEnterpriseSecurity

Skills:CommunicationLeadershipProblem-solvingRelationship managementStrategic thinking

Languages:English

Company Brief

Vanta

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn