Commercial Accounts Representative

Openlane
Toronto
Workplace: RemoteFull timeCAD 25 - 33 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Detail oriented","Customer-focused","Proactive","Collaborative","Communication"]

Manage client relationships for the National Accounts team by acting as the initial point of contact for internal and external customers. Support daily operations tied to AutoVIN services (inspections, audits, and related workflows), lead monthly status updates, and maintain accurate SLA/KPI reporting. Troubleshoot and resolve client issues and complaints, coordinate with operational teams, and handle inbound calls and emails to ensure prompt, courteous communication.

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Openlane
Openlane
2 months ago

Commercial Accounts Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage client relationships for the National Accounts team by acting as the initial point of contact for internal and external customers. Support daily operations tied to AutoVIN services (inspections, audits, and related workflows), lead monthly status updates, and maintain accurate SLA/KPI reporting. Troubleshoot and resolve client issues and complaints, coordinate with operational teams, and handle inbound calls and emails to ensure prompt, courteous communication.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Participate on the National Accounts team as the initial point of contact for internal and external clients.
  • •Run client monthly status update meetings (conference call and in-person as needed).
  • •Maintain, monitor, and report monthly SLA metrics and KPIs for assigned clients.
  • •Serve as the initial contact for daily operations related to inspections, audits, and other AutoVIN services; provide solutions.
  • •Research, respond to, and resolve client issues and concerns, including handling complaints/disputes and answering calls and emails in a timely manner.

Pay and Benefits

Salary: CAD 25 - 33 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceLearning Budget

Key Requirements

  • •2 to 3 years in a Commercial Accounts Representative role (or equivalent).
  • •Experience managing client relationships in a logistical role.
  • •Strong business acumen and interpersonal skills.
  • •Strong verbal and written communication skills.
  • •Knowledge of Google Workspace and Salesforce CRM is a plus.
Experience:AutomotiveRemarketingClient accounts
Skills:Detail orientedCustomer-focusedProactiveCollaborativeCommunication
Tech Stack:Google WorkspaceSalesforce CRMAutoVINOPENLANETradeRev

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn