Team Leader KYC Merchant - English Speaker

American Express
Madrid
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Analytical skills","Integrity","Collaboration","Self-motivation","Solution mindset"]

Lead a KYC Merchant team responsible for completing Know Your Customer (KYC) and Know Your Business (KYB) validation for merchant relationships. Coach and develop colleagues, manage day-to-day production with a balance of speed and precision, and provide input to the KYC leadership team. Collaborate with AML teams and stakeholders, identify operational risks, and capture information for management reporting.

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American Express
American Express
1 day ago

Team Leader KYC Merchant - English Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead a KYC Merchant team responsible for completing Know Your Customer (KYC) and Know Your Business (KYB) validation for merchant relationships. Coach and develop colleagues, manage day-to-day production with a balance of speed and precision, and provide input to the KYC leadership team. Collaborate with AML teams and stakeholders, identify operational risks, and capture information for management reporting.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide ongoing coaching and development for a team, with regular feedback on quality and goals.
  • •Manage day-to-day production preparation and effectiveness, balancing speed and precision.
  • •Build an inclusive talent pipeline and cultivate a team environment.
  • •Provide input to the wider KYC leadership team on staff management, engagement, and succession planning.
  • •Develop collaborations with AML teams and stakeholders, identify operational risks, and support management reporting by recording relevant information.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirement

Key Requirements

  • •Strong English verbal and written communication skills.
  • •Strong analytical skills.
  • •Ability to manage and drive tasks to completion, take on additional responsibilities, and prioritize work in a fast-paced environment.
  • •High levels of personal integrity and motivation to work semi-autonomously with high-quality output.
  • •Proficiency in Microsoft Office tools, including Excel, Word, and Outlook, using systems and data to support decisions.
Experience:KYCKYBAMLMerchant servicesFinancial services
Skills:Analytical skillsIntegrityCollaborationSelf-motivationSolution mindset
Languages:English
Tech Stack:Microsoft OfficeExcelWordOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn