Regional Service Manager

Juffali Commercial Vehicles
Riyadh, America/New York
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Communication","Organizational skills","Conflict resolution","Solution-oriented"]

Oversee regional service operations to ensure efficient maintenance and repair service delivery. Lead and coordinate service teams across multiple locations while driving compliance with company standards. Develop service improvement strategies focused on customer satisfaction, track performance metrics, and report to senior management. Handle escalated customer complaints, manage service budgets and resource allocation, and ensure health, safety, and environmental regulations are met.

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Juffali Commercial Vehicles
Juffali Commercial Vehicles
1 year ago

Regional Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Oversee regional service operations to ensure efficient maintenance and repair service delivery. Lead and coordinate service teams across multiple locations while driving compliance with company standards. Develop service improvement strategies focused on customer satisfaction, track performance metrics, and report to senior management. Handle escalated customer complaints, manage service budgets and resource allocation, and ensure health, safety, and environmental regulations are met.
Location: Riyadh, America/New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage regional service operations to deliver maintenance and repair services efficiently.
  • •Oversee service teams across multiple locations and ensure compliance with company standards.
  • •Develop and implement strategies to improve service delivery and customer satisfaction.
  • •Monitor performance metrics and provide regular reports to senior management.
  • •Resolve high-level customer complaints and manage service budgets, resource allocation, and cost-efficiency initiatives.

Key Requirements

  • •Strong leadership and regional management skills.
  • •Ability to develop and implement service improvement strategies.
  • •Excellent communication and organizational abilities.
  • •Understanding of automotive diagnostics, workshop operations, and service technology.
  • •Budget planning and cost control skills.
Experience:AutomotiveWorkshop operationsService technology
Education:Bachelor's in mechanical engineering
Skills:LeadershipCommunicationOrganizational skillsConflict resolutionSolution-oriented
Certifications:Daimler MB
Languages:EnglishArabic

Company Brief

Juffali Commercial Vehicles
Distributes and services commercial vehicles in Saudi Arabia, including trucks, buses, and related aftersales support. The company serves fleet operators and transport businesses with vehicle sales, maintenance, and spare parts.
Industry: Automotive
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: Jeddah, Saudi Arabia
Website