Sales Support Representative -PVF (Inside Sales)

Ferguson
United States
Workplace: OnsiteFull timeUSD 20.57 - 32.91 hourlyFunction: SalesExperience: 3-5 yearsSkills: ["Customer service","Decision-making","Relationship building","Upselling","Adaptability"]

Support Sales associates to meet customer needs for industrial products. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and answer inbound sales calls to resolve questions or concerns. Use a CRM system and phone tools effectively, develop product knowledge quickly, and help customers by upselling when appropriate. Training includes approximately 6 months in the warehouse.

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Ferguson
Ferguson
21 hours ago

Sales Support Representative -PVF (Inside Sales)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Support Sales associates to meet customer needs for industrial products. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and answer inbound sales calls to resolve questions or concerns. Use a CRM system and phone tools effectively, develop product knowledge quickly, and help customers by upselling when appropriate. Training includes approximately 6 months in the warehouse.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Work with Sales associates to support customer needs by determining best products and solutions.
  • •Deliver personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns or questions.
  • •Use a CRM system and phone system effectively.

Pay and Benefits

Salary: USD 20.57 - 32.91 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •3-5 years of sales and/or customer service experience (preferred).
  • •3-5 years of industrial pipes, valves, and fittings knowledge required.
  • •Exhibit strong sales skills, including the ability to upsell.
  • •Proven track record of responding quickly to customer needs and making decisions in a timely manner.
  • •General digital literacy including Microsoft Office, with ability to quickly learn product knowledge and processes.
Experience:3-5 yearsIndustrial pipes, valves and fittings
Skills:Customer serviceDecision-makingRelationship buildingUpsellingAdaptability
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn