Manager / Director of Enrollment (Series A Healthtech)

Craniometrix
New York
Full timeUSD 120,000 - 210,000 annuallyFunction: Executive & General ManagementExperience: 3-8 yearsSkills: ["Leadership","Coaching","Data-driven decision-making","Communication","Continuous improvement","Feedback loop"]

Own the enrollment engine that turns identified families into enrolled families for Medicare-covered dementia support. Line-manage a remote team of enrollment specialists, driving hiring, onboarding, training, coaching, and performance. Improve enrollment KPIs (scheduled calls, show rate, conversion) while protecting compliance and quality, including HIPAA-compliant outbound calling. Partner with product, engineering, data, and AI systems in the CRM (Carespaces) and calling stack to scale end to end.

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FursaFursa
Craniometrix
Craniometrix
1 month ago

Manager / Director of Enrollment (Series A Healthtech)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own the enrollment engine that turns identified families into enrolled families for Medicare-covered dementia support. Line-manage a remote team of enrollment specialists, driving hiring, onboarding, training, coaching, and performance. Improve enrollment KPIs (scheduled calls, show rate, conversion) while protecting compliance and quality, including HIPAA-compliant outbound calling. Partner with product, engineering, data, and AI systems in the CRM (Carespaces) and calling stack to scale end to end.
Location: New York
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Line-manage a remote team of ~16 enrollment specialists, running 1:1s and performance-management cadence.
  • •Own hiring, onboarding, training, and scaling of the enrollment team as volume grows.
  • •Drive enrollment funnel performance (scheduled calls, show rate, on-call conversion, booked-call-to-enrolled conversion) through continuous improvement.
  • •Ensure enrollment quality and Medicare compliance, including maintaining a low application rejection rate and HIPAA-compliant consent/eligibility collection.
  • •Partner cross-functionally and oversee AI/systems metrics with product, engineering, data, ensuring tools (Carespaces, DialPad, cal, AI) support cleaner enrollments.

Pay and Benefits

Salary: USD 120,000 - 210,000 annually

Key Requirements

  • •3 to 8+ years of total experience managing a remote, hourly W2 call-center/contact-center team (~15+ reps), including hiring and performance management.
  • •Own conversion/funnel metrics and drive improvements by diagnosing from data, not anecdote.
  • •Coach call craft and build training for the whole team, ideally using motivational interviewing, objection handling, and QA-driven coaching.
  • •Run a compliant (HIPAA or other regulated) outbound calling operation and manage quality/error-rate alongside conversion.
  • •A strong good-to-great track record improving a functioning team or process, with excellent written and verbal communication.
Experience:3-8 yearsHealthcareValue-based careCall centerContact centerHIPAAB2C
Skills:LeadershipCoachingData-driven decision-makingCommunicationContinuous improvementFeedback loop
Languages:EnglishSpanish
Tech Stack:CRM: CarespacesDialPadCalAI

Eligibility

Nationality:US National

Company Brief

Craniometrix
Develops cranial measurement solutions combining imaging and analytics to assess head shape and growth, supporting diagnosis and monitoring of craniofacial conditions in infants and other patients.
Industry: Medical Devices
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