Sr Customer Care Specialist (Manheim)

AutoTrader.com
Phoenix
Workplace: HybridFull timeUSD 22.02 - 33.08 hourlyFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Multi-tasking","Follow-through","Customer advocacy"]

Serve as a client advocate for Manheim customers, owning a high volume of tasks in a fast-paced environment. Resolve issues by using internal platforms and knowledge bases, maintaining accurate documentation, and communicating clearly via phone and email. Support onboarding by guiding customers through application/registration status and next steps, and dispatch vehicles on inbound requests while meeting performance metrics.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Sr Customer Care Specialist (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as a client advocate for Manheim customers, owning a high volume of tasks in a fast-paced environment. Resolve issues by using internal platforms and knowledge bases, maintaining accurate documentation, and communicating clearly via phone and email. Support onboarding by guiding customers through application/registration status and next steps, and dispatch vehicles on inbound requests while meeting performance metrics.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own and complete a high volume of customer tasks by leveraging resources to identify needs, clarify information, research issues, and provide solutions or alternatives.
  • •Use platforms, systems, and tools to maintain client records, transactions, documentation, and relevant data.
  • •Maintain designated-system documentation of conversations to ensure handoff continuity and accurate client profiles.
  • •Support onboarding by providing application/registration status, guidance on next steps, and answering customer questions.
  • •Dispatch available vehicles to clients on an inbound basis and communicate how to use client-facing tools.

Pay and Benefits

Salary: USD 22.02 - 33.08 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •High School Diploma or GED (college degree preferred) or equivalent experience.
  • •Minimum 4 years of customer service experience (or equivalent).
  • •Excellent oral and written communication skills for phone or email contexts.
  • •Strong attention to detail, follow-through, and ability to multi-task in a fast-paced environment.
  • •Demonstrated customer-focused, service-oriented professional experience.
Experience:4+ years
Education:High School
Skills:CommunicationAttention to detailMulti-taskingFollow-throughCustomer advocacy

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn