Partner Care - Philippines

Sophos
Philippines
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Troubleshooting","Organizational skills"]

Deliver accurate, high-quality support to Sophos partners and engineers via phone and email. Answer product and post-sales questions with precise details, maintain strong partner relationships, and document every case in Salesforce. Collaborate cross-functionally to resolve escalations, listen to feedback, and identify upsell opportunities while meeting performance targets and department quality standards.

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Sophos
Sophos
1 day ago

Partner Care - Philippines

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver accurate, high-quality support to Sophos partners and engineers via phone and email. Answer product and post-sales questions with precise details, maintain strong partner relationships, and document every case in Salesforce. Collaborate cross-functionally to resolve escalations, listen to feedback, and identify upsell opportunities while meeting performance targets and department quality standards.
Location: Philippines
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support Sophos partners through telephone and email, adhering to department standards for call duration and wait times.
  • •Respond to partner inquiries about Sophos products and services promptly and professionally.
  • •Provide accurate and detailed information on product features, specifications, and other post-sales information.
  • •Collaborate with cross-functional teams (e.g., Customer Care, Sales, Licensing, SalesOps, Technical Support) to ensure seamless partner experiences.
  • •Record and manage partner interactions and case progress in Salesforce, escalating issues when necessary to appropriate internal teams.

Key Requirements

  • •Proven experience in a customer service or support role, preferably in the cybersecurity industry.
  • •Strong written and verbal communication skills, including conveying technical information to non-technical individuals.
  • •Excellent problem-solving and troubleshooting abilities.
  • •Ability to work effectively in a fast-paced, team-oriented environment.
  • •Strong organisational skills.
Experience:Cybersecurity
Skills:CommunicationProblem-solvingTroubleshootingOrganizational skills
Tech Stack:Salesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos
Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Abingdon, United Kingdom
Founded: 1985
WebsiteLinkedIn