Motorola Solutions

3 months ago

Channel Operations Support Analyst (2 open roles)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support the Worldwide Video Sales Operations team by handling back-office tasks, onboarding, account maintenance, and issue resolution. You’ll coordinate cross-functionally with Order Management, Finance, IT, and Customer Success to ensure timely, accurate data and smooth partner lifecycle operations in a high-responsiveness, triage-enabled environment.

Location: Mexico

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Manage day-to-day back-office activities including account setups, modifications, and account data gathering.
•Coordinate people and information to troubleshoot onboarding issues as they arise.
•Support the tracking and resolution of tasks related to partner setup and entitlement management.
•Act as the primary point of contact for resolving a diverse range of support cases, including onboarding inquiries, account setups, quote and order troubleshooting, and general partner lifecycle issues.
•Develop and implement standardized, repetitive methods for handling support resolutions to increase efficiency.

Travel: Low travel

Key Requirements

•High School Diploma or GED; Bachelor’s Degree is a plus but not required
•2+ years of experience in Sales Operations, Customer Support, or Sales Administrative roles
•Strong written and spoken English
•Experience with Help Desk or ticketing software (e.g., Zendesk, Jira) and Salesforce is a plus
•Ability to multitask, be detail-oriented, and adapt to a changing environment

Experience:2+ yearsSales OperationsCustomer SupportSales Administrative

Education:High School

Skills:CommunicationMultitaskingDetail-orientedTeamwork

Languages:English

Tech Stack:SalesforceZendeskJiraSlackCRMOrder management

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

3 months ago

Channel Operations Support Analyst (2 open roles)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Manage day-to-day back-office activities including account setups, modifications, and account data gathering.
•Coordinate people and information to troubleshoot onboarding issues as they arise.
•Support the tracking and resolution of tasks related to partner setup and entitlement management.
•Act as the primary point of contact for resolving a diverse range of support cases, including onboarding inquiries, account setups, quote and order troubleshooting, and general partner lifecycle issues.
•Develop and implement standardized, repetitive methods for handling support resolutions to increase efficiency.

Travel: Low travel

Key Requirements

•High School Diploma or GED; Bachelor’s Degree is a plus but not required
•2+ years of experience in Sales Operations, Customer Support, or Sales Administrative roles
•Strong written and spoken English
•Experience with Help Desk or ticketing software (e.g., Zendesk, Jira) and Salesforce is a plus
•Ability to multitask, be detail-oriented, and adapt to a changing environment

Experience:2+ yearsSales OperationsCustomer SupportSales Administrative

Education:High School

Skills:CommunicationMultitaskingDetail-orientedTeamwork

Languages:English

Tech Stack:SalesforceZendeskJiraSlackCRMOrder management

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn