Customer Success Architect, CEUR

GitLab
Germany
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational","Presentation","Problem-solving","Self-starter"]

Build consultative relationships with key customers by turning pre-sales plans into measurable business outcomes. Guide customers through the GitLab platform and best practices, support adoption and retention, and act as a liaison for escalations with Product Management, Engineering, Sales, and Support. Own a book of assigned customers, lead customer success plan creation with KPIs, stay current on releases, and provide onboarding, training opportunity recommendations, and program-managed escalations.

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FursaFursa
GitLab
GitLab
2 days ago

Customer Success Architect, CEUR

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Last checked: 3 hours agoStatus: Live

Job Summary

Build consultative relationships with key customers by turning pre-sales plans into measurable business outcomes. Guide customers through the GitLab platform and best practices, support adoption and retention, and act as a liaison for escalations with Product Management, Engineering, Sales, and Support. Own a book of assigned customers, lead customer success plan creation with KPIs, stay current on releases, and provide onboarding, training opportunity recommendations, and program-managed escalations.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with customers to translate pre-sales command plans into actionable objectives and measurable outcomes.
  • •Guide customers on GitLab platform knowledge, best practices, and use cases to support adoption and maturity.
  • •Act as a liaison for GitLab questions, issues, and escalations with Support and Product Management as needed.
  • •Own a book of assigned customers focused on adoption, retention, growth, and overall customer satisfaction.
  • •Provide onboarding activities, build Customer Success Plans with goals/KPIs, remain up-to-date on GitLab releases, and support training recommendations.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveEquityParental Leave

Key Requirements

  • •Understanding of Git and typical branching strategies.
  • •Knowledge of software development lifecycle, development pipeline, and continuous integration/continuous deployment.
  • •Prior experience in Customer Success (or equivalent) driving satisfaction, adoption, and retention.
  • •Experience partnering with customers to define and achieve business outcomes.
  • •Fluent German and exceptional verbal, written, organizational, presentation, and communications skills.
Experience:DevSecOpsCustomer SuccessPost-sales
Skills:CommunicationOrganizationalPresentationProblem-solvingSelf-starter
Languages:German
Tech Stack:GitContinuous integrationContinuous deploymentDevSecOps

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn