Services Business Strategy Senior Manager

Salesforce
São Paulo, Mexico City
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 8+ yearsSkills: ["Executive communication","Storytelling","Collaborative leadership","Operational empathy","Measurable outcomes"]

Lead customer-facing services business strategy by connecting business pain to Salesforce platform value and accelerating adoption and measurable outcomes. Orchestrate executive positioning, operational diagnostics, and value realization at CIO/COO/CMO and Head of Operations levels. Drive consumption-first engagements, translate AI and Data/Agentforce value into executive KPIs, and coordinate internal teams, delivery, partners, and governance models to evolve strategic roadmaps together.

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FursaFursa
Salesforce
Salesforce
3 days ago

Services Business Strategy Senior Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead customer-facing services business strategy by connecting business pain to Salesforce platform value and accelerating adoption and measurable outcomes. Orchestrate executive positioning, operational diagnostics, and value realization at CIO/COO/CMO and Head of Operations levels. Drive consumption-first engagements, translate AI and Data/Agentforce value into executive KPIs, and coordinate internal teams, delivery, partners, and governance models to evolve strategic roadmaps together.
Location: São Paulo, Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as a trusted advisor to CIO/COO/CMO and related executive leaders, translating customer ambition into Salesforce platform strategy.
  • •Run structured assessments and execute executive briefings that move from feature discussions to measurable business outcomes.
  • •Create fast, visible operational wins and momentum using solution hypotheses tailored to customer maturity and operational context.
  • •Accelerate consumption and value realization by mapping baselines, tracking progress, and developing business cases/VE-ROI to support investment decisions.
  • •Orchestrate AI and data roadmaps for secure, scalable Agentforce adoption, and coordinate resources across Sales, delivery, partners, and internal experts.

Key Requirements

  • •8+ years in consulting, strategy, enterprise architecture, or digital transformation with exposure to enterprise clients.
  • •Strong executive communication and storytelling at CIO/COO/CEO level.
  • •Experience in CRM/customer experience, operational transformation, and roadmap design.
  • •Fluency in AI & Data concepts, including governance, automation, structured/unstructured data, and adoption patterns.
  • •Proven ability to work across Sales, delivery, and partner teams while managing priorities and conflicts.
Experience:8+ years
Skills:Executive communicationStorytellingCollaborative leadershipOperational empathyMeasurable outcomes
Certifications:Salesforce (Sales/Service/FSC)DataAIArchitecture
Tech Stack:SalesforceAgentforceData CloudCRMValue EngineeringROI modelingMuleSoftAPIsEvent-drivenRACIPowerPoints

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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