Ophelia

1 month ago

Patient Engagement Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join the Care Coordination team as a Patient Engagement Specialist, serving as the first point of contact for patients in a remote, startup healthcare environment. You will manage inbound communications, triage requests, coordinate visits, document patient data, and provide compassionate, patient-centered support to improve engagement and outcomes across multiple channels.

Location: United States

Workplace: Remote

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Practice active listening, empathy, and solution-focused approaches to engage with patients needing assistance.
•Prioritize effectively across multiple channels: SMS, EMR, phone, meetings, and Slack to deliver patient-centered care.
•Provide patients with advocacy, emotional support, de-escalation, education, and modeling problem-solving behavior.
•Use written skills to complete professional documentation through various platforms.
•Follow policies and maintain confidentiality, compliance, and ethical standards.

Pay and Benefits

Salary: USD 45,000 - 48,000 annually

Perks:Health InsuranceRemote Work401kPaid Leave

Key Requirements

•Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company.
•Strong organizational skills and attention to detail; experience maintaining patient records and accuracy in responses.
•Tech-savvy; comfortable using various computer platforms and navigating new systems.
•Experience working in a high-volume communication environment, ideally within a ticketing system or similar tool.
•Bias for action; proactively taking on work and delivering solutions efficiently.

Experience:HealthcareTelehealth

Skills:Active listeningEmpathyOrganizationAttention to detailCommunication

Languages:English

Tech Stack:EMRSlackTicketing systemTelehealth

Company Brief

Ophelia

Provides employer-focused mental health benefits and suicide prevention services, combining clinical care, digital tools, care navigation, training, and 24/7 support to help organizations support employees’ mental wellbeing and reduce suicide risk.

Industry: Mental Health

Headquarters: New York, United States

Website

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Ophelia

1 month ago

Patient Engagement Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Practice active listening, empathy, and solution-focused approaches to engage with patients needing assistance.
•Prioritize effectively across multiple channels: SMS, EMR, phone, meetings, and Slack to deliver patient-centered care.
•Provide patients with advocacy, emotional support, de-escalation, education, and modeling problem-solving behavior.
•Use written skills to complete professional documentation through various platforms.
•Follow policies and maintain confidentiality, compliance, and ethical standards.

Pay and Benefits

Salary: USD 45,000 - 48,000 annually

Perks:Health InsuranceRemote Work401kPaid Leave

Key Requirements

•Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company.
•Strong organizational skills and attention to detail; experience maintaining patient records and accuracy in responses.
•Tech-savvy; comfortable using various computer platforms and navigating new systems.
•Experience working in a high-volume communication environment, ideally within a ticketing system or similar tool.
•Bias for action; proactively taking on work and delivering solutions efficiently.

Experience:HealthcareTelehealth

Skills:Active listeningEmpathyOrganizationAttention to detailCommunication

Languages:English

Tech Stack:EMRSlackTicketing systemTelehealth

Company Brief

Ophelia

Industry: Mental Health

Headquarters: New York, United States

Website