Customer Excellence Manager

The Kraft Heinz Company
Melbourne
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Analytical problem-solving","Communication (written/verbal)","Stakeholder engagement","Team leadership","KPI-driven performance management"]

Lead customer excellence across Coles, Aldi, Costco, and Food Service & Exports within the S&OP organization. Analyse customer performance and KPIs, translate insights into clear sales actions, and coordinate day-to-day service issues spanning order management, transport, and production planning. Drive end-to-end supply chain improvements, align customer strategies with internal capabilities, and lead, coach, and empower a high-performing team while presenting recommendations to Sales and Supply Chain leaders.

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The Kraft Heinz Company
The Kraft Heinz Company
4 hours ago

Customer Excellence Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead customer excellence across Coles, Aldi, Costco, and Food Service & Exports within the S&OP organization. Analyse customer performance and KPIs, translate insights into clear sales actions, and coordinate day-to-day service issues spanning order management, transport, and production planning. Drive end-to-end supply chain improvements, align customer strategies with internal capabilities, and lead, coach, and empower a high-performing team while presenting recommendations to Sales and Supply Chain leaders.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Analyse customer performance to identify root causes, agree action plans, and improve KPI results.
  • •Pull and interpret customer data, track scorecards/KPIs, and translate insights into clear actions for Sales.
  • •Coordinate and resolve day-to-day service issues across order management, transport, demand, and production planning.
  • •Map and review end-to-end supply chain processes to identify improvement and value-creation opportunities.
  • •Lead, coach, and empower a high-performing team while driving cross-functional communication and strong customer relationships.
Travel: Medium travel

Pay and Benefits

Perks:Annual BonusHybrid WorkingParental LeaveNovated Leasing

Key Requirements

  • •Bachelor’s degree required, ideally in Supply Chain, Engineering, Analytics, or a similar technical field.
  • •Strong experience in logistics and customer-facing roles, preferably within FMCG.
  • •Proven customer relationship management and stakeholder engagement skills.
  • •Proven team leadership experience, including leading 3 direct reports.
  • •Advanced Excel and PowerPoint skills, with capability in data analysis; Power BI/Tableau and SAP experience is desirable.
Experience:FMCGLogistics
Education:Bachelor's
Skills:Analytical problem-solvingCommunication (written/verbal)Stakeholder engagementTeam leadershipKPI-driven performance management
Tech Stack:ExcelPowerPointPower BITableauSAP

Company Brief

The Kraft Heinz Company
The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2015
WebsiteLinkedIn