DataDog

3 weeks ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Drive customer success for Datadog’s largest, most strategic enterprise accounts in Thailand. Partner with Enterprise Account Executives and Solution Engineering to onboard, train, and accelerate adoption, while building strong relationships and serving as a trusted advisor. Project-manage new customer onboarding, analyze usage trends to reduce renewal risk, and identify opportunities for contract growth and optimization across cross-functional teams.

Location: Thailand

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with enterprise customers.
•Build and maintain customer relationships to drive loyalty and advocacy within customer organizations.
•Collaborate cross-functionally with internal teams including sales, support, enablement, product, finance, and legal.
•Own and project manage the onboarding process for new customers.
•Monitor and analyze usage trends to identify renewal risks and opportunities for contract growth and optimization.

Pay and Benefits

Perks:RsusEquity

Key Requirements

•3+ years in a Customer Success or Account Management role with strong customer-centricity.
•Experience managing a portfolio of large enterprise accounts and driving customer outcomes.
•Knowledge working with Fortune 1000 companies and global brands across industries.
•Fluency in Thai (verbal and written) and comfort communicating in English.
•Experience in B2B tech or SaaS environments and ability to travel for customer onsite visits/events as required.

Experience:3+ yearsB2B techSaaS

Skills:Customer-centricRelationship managementCommunicationAttention to detailProject management

Languages:ThaiEnglish

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

3 weeks ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Thailand

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with enterprise customers.
•Build and maintain customer relationships to drive loyalty and advocacy within customer organizations.
•Collaborate cross-functionally with internal teams including sales, support, enablement, product, finance, and legal.
•Own and project manage the onboarding process for new customers.
•Monitor and analyze usage trends to identify renewal risks and opportunities for contract growth and optimization.

Pay and Benefits

Perks:RsusEquity

Key Requirements

•3+ years in a Customer Success or Account Management role with strong customer-centricity.
•Experience managing a portfolio of large enterprise accounts and driving customer outcomes.
•Knowledge working with Fortune 1000 companies and global brands across industries.
•Fluency in Thai (verbal and written) and comfort communicating in English.
•Experience in B2B tech or SaaS environments and ability to travel for customer onsite visits/events as required.

Experience:3+ yearsB2B techSaaS

Skills:Customer-centricRelationship managementCommunicationAttention to detailProject management

Languages:ThaiEnglish

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn