Strategic Customer Success Manager

Vultr
United States
Workplace: RemoteFull time110,000 - 130,000Function: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Executive presence","Collaboration","Data-driven"]

Strategic Customer Success Manager acting as the customer’s strategic advisor for a portfolio of top-tier enterprise accounts in IaaS/PaaS and cloud infrastructure; drives adoption, retention, and expansion while aligning customer goals to Vultr’s platform, coordinating with TAMs and Sales, and maintaining executive-level relationships to influence roadmaps and achieve measurable business outcomes.

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FursaFursa
Vultr
Vultr
7 months ago

Strategic Customer Success Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager acting as the customer’s strategic advisor for a portfolio of top-tier enterprise accounts in IaaS/PaaS and cloud infrastructure; drives adoption, retention, and expansion while aligning customer goals to Vultr’s platform, coordinating with TAMs and Sales, and maintaining executive-level relationships to influence roadmaps and achieve measurable business outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Account Ownership: Serve as the primary post-sales point of contact for a portfolio of top-tier strategic accounts across enterprise, AI/ML, and hyperscale segments.
  • •Customer Outcomes: Drive adoption, expansion, and retention by aligning customer goals to product capabilities and ensuring measurable business impact.
  • •Executive Relationship Management: Build and maintain executive-level relationships (CTO, CIO, VP Engineering, Procurement, etc.), becoming a trusted advisor in infrastructure strategy.
  • •Service Delivery Coordination: Partner with Technical Account Managers (TAMs) and Service Delivery to ensure SLAs, contractual obligations, and operational outcomes are met.
  • •Growth & Expansion: Identify opportunities for growth, renewal, and expansion through close alignment with Sales, Product, and Solution Architecture.

Pay and Benefits

Salary: 110,000 - 130,000
Perks:Health Insurance401kLearning BudgetPaid LeaveRemote WorkGym Membership

Key Requirements

  • •7+ years of experience in Customer Success, Account Management, or Strategic Account roles within IaaS, PaaS, Cloud, or Enterprise Infrastructure environments
  • •Proven success managing large, complex enterprise or strategic accounts with contractual and SLA-driven obligations
  • •Strong technical acumen across cloud compute, networking, and storage; familiarity with GPUs, VMs, and bare-metal infrastructure preferred
  • •Exceptional communication, negotiation, and executive-presence skills
  • •Demonstrated ability to collaborate cross-functionally with Sales, Product, Engineering, and Operations
Experience:7+ yearsCloudEnterprise infrastructureIaaSPaaSAI/ML
Education:Bachelor's
Skills:CommunicationNegotiationExecutive presenceCollaborationData-driven
Tech Stack:Cloud computeGPUsVMsGPU cluster managementCloud optimizationSalesforceGainsight

Company Brief

Vultr
Provides cloud infrastructure services including VPS, dedicated instances, block storage, and bare metal across global data centers. Targets developers and businesses with simple, high-performance, and cost-effective cloud compute and networking solutions.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: West Palm Beach, United States
Founded: 2014
WebsiteLinkedIn