E- Services Associate (Full Time) - Plano Ops

Prosperity Bancshares
Plano
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Public relations","Organization","Ability to work under pressure","Customer service"]

Resolve customer chats and emails for internal and external customers, performing complex account transactions with speed and quality. Handle complaints and escalations professionally, ensuring timely issue resolution. Assist management with supervising, coaching, and training Customer Service Center personnel, while remaining proficient in E-Services systems and product knowledge (internet banking, bill pay, transfers, e-statements, debit cards, loans, and account servicing). Maintain customer privacy and the bank’s professional reputation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Prosperity Bancshares
Prosperity Bancshares
3 days ago

E- Services Associate (Full Time) - Plano Ops

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Resolve customer chats and emails for internal and external customers, performing complex account transactions with speed and quality. Handle complaints and escalations professionally, ensuring timely issue resolution. Assist management with supervising, coaching, and training Customer Service Center personnel, while remaining proficient in E-Services systems and product knowledge (internet banking, bill pay, transfers, e-statements, debit cards, loans, and account servicing). Maintain customer privacy and the bank’s professional reputation.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve chats, calls, and emails for internal and external customers, ensuring timely responses and resolutions.
  • •Perform financial service functions and associated account maintenance/transactions (e.g., stop payments, adjustments, refunds, address changes).
  • •Handle and escalate complaints professionally to provide customer resolution for both the customer and the bank.
  • •Maintain proficiency with E-Services systems and remain current through product knowledge and customer service training.
  • •Assist management with coaching and training customer service personnel and support coordination with other departments as needed.

Key Requirements

  • •High School Diploma or GED.
  • •Two years of related experience and/or training, or equivalent education and experience in customer service or the financial services industry.
  • •Knowledge of the bank’s products, services, and policies/procedures.
  • •Must be able to type 55 wpm or more (a test will be administered).
  • •Excellent communication and public relations skills, plus excellent computer skills.
Experience:Financial servicesBankingCustomer service
Education:High School
Skills:CommunicationPublic relationsOrganizationAbility to work under pressureCustomer service

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn