FOH - Reception_Front of House_360 Mall Fitnessfirst Kuwait_HOSP - 360 Mall - Kuwait_Fitness First

Landmark Group
Kuwait
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service","Communication","Professionalism","Problem-solving","Teamwork"]

Deliver front-desk reception for Fitness First visitors in 360 Mall Kuwait, creating welcoming first impressions across communication channels. Handle daily front desk operations, answer incoming calls, support member journey execution, and drive NPS. Ensure compliance with SOPs, health and safety, cash handling, member access rules, and cleanliness. Manage member calls, complaints, escalations, cancellations logging, and membership processing, including dues and payment entry into the system.

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FursaFursa
Landmark Group
Landmark Group
1 year ago

FOH - Reception_Front of House_360 Mall Fitnessfirst Kuwait_HOSP - 360 Mall - Kuwait_Fitness First

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver front-desk reception for Fitness First visitors in 360 Mall Kuwait, creating welcoming first impressions across communication channels. Handle daily front desk operations, answer incoming calls, support member journey execution, and drive NPS. Ensure compliance with SOPs, health and safety, cash handling, member access rules, and cleanliness. Manage member calls, complaints, escalations, cancellations logging, and membership processing, including dues and payment entry into the system.
Location: Kuwait
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service and create the best first impressions across communication channels.
  • •Run professional daily Front Desk operations, ensuring the club opens on time and the desk is always staffed and clean.
  • •Answer incoming calls per company standards and take effective messages; conduct member calls as instructed.
  • •Support member journey execution, handle member complaints with proper escalation, and drive NPS score.
  • •Manage membership operations and payments, handle cash up and discrepancies, and follow guest access/guest pass SOPs.

Key Requirements

  • •Secondary Education – A level or equivalent.
  • •Deliver excellent customer service to club visitors and create strong first impressions.
  • •Understand and follow relevant business SOPs and Health & Safety responsibilities.
  • •Be knowledgeable about club operations such as club rules, class timetables, promotions, and events.
  • •Use required operating systems/manuals efficiently to support front desk operations.
Education:Bachelor's
Skills:Customer serviceCommunicationProfessionalismProblem-solvingTeamwork
Tech Stack:MYZONEMembers FirstMF systemNPS

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
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Glassdoor: 3.5
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