FOH - Reception_Front of House_360 Mall Fitnessfirst Kuwait_HOSP - 360 Mall - Kuwait_Fitness First

Deliver front-desk reception for Fitness First visitors in 360 Mall Kuwait, creating welcoming first impressions across communication channels. Handle daily front desk operations, answer incoming calls, support member journey execution, and drive NPS. Ensure compliance with SOPs, health and safety, cash handling, member access rules, and cleanliness. Manage member calls, complaints, escalations, cancellations logging, and membership processing, including dues and payment entry into the system.