Lead - Solutions Engineer

Freshworks
Denver
Workplace: HybridFull timeUSD 136,085 - 168,105 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsEducation: bachelorsSkills: ["Communication","Presentation","Teamwork","Time management","Problem-solving"]

Lead Solution Engineer to collaborate with Enterprise customers, run discovery calls, deliver product demonstrations, gather requirements, and articulate value of Freshworks solutions. You’ll partner with sales in a fast-paced, high-growth environment across North America, focusing on ITSM/ESM platforms and SaaS products, with an emphasis on cross-functional collaboration and ongoing learning.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
3 months ago

Lead - Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead Solution Engineer to collaborate with Enterprise customers, run discovery calls, deliver product demonstrations, gather requirements, and articulate value of Freshworks solutions. You’ll partner with sales in a fast-paced, high-growth environment across North America, focusing on ITSM/ESM platforms and SaaS products, with an emphasis on cross-functional collaboration and ongoing learning.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Enterprise customers to identify and address their most critical business challenges.
  • •Support the sales team by conducting discovery calls and delivering product demonstrations for active deals.
  • •Gather requirements effectively to clearly define customer problems.
  • •Build and present compelling demonstrations of Freshworks products.
  • •Articulate the value of Freshworks solutions to a variety of audiences.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually
Equity and Bonus:Equity
Perks:DentalMedicalVisionLife InsuranceDisability InsuranceEquityPaid LeaveParental Leave

Key Requirements

  • •6-8 years of Solution Engineering experience.
  • •Excellent soft skills and presentation abilities; you will rely on these daily.
  • •Proven capability to work on cross-functional teams to address business and technical challenges.
  • •Strong verbal, written, presentation, and interpersonal communication skills.
  • •Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
Experience:6-8 yearsSaaSITSMITAMITOMESM
Education:Bachelor's
Skills:CommunicationPresentationTeamworkTime managementProblem-solving
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor