Customer Care Representative- Full Time

Associated Banc-Corp
United States
Workplace: OnsiteFull timeUSD 17 - 26.14 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Empathy","Professionalism","Collaboration","Mentoring","Attention to compliance"]

Serve as the friendly, knowledgeable voice for customers—handling inquiries by phone and email, troubleshooting complex account or technical issues, and providing guidance with empathy and professionalism. You’ll also promote relevant bank products and services, mentor and train new team members, and collaborate with colleagues to improve customer experiences and processes while maintaining compliance with all bank policies and regulations.

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Associated Banc-Corp
Associated Banc-Corp
2 days ago

Customer Care Representative- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the friendly, knowledgeable voice for customers—handling inquiries by phone and email, troubleshooting complex account or technical issues, and providing guidance with empathy and professionalism. You’ll also promote relevant bank products and services, mentor and train new team members, and collaborate with colleagues to improve customer experiences and processes while maintaining compliance with all bank policies and regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone and email with prompt, courteous, and accurate service.
  • •Troubleshoot and resolve complex account or technical issues using available tools and resources.
  • •Promote bank products and services that meet customers’ needs.
  • •Mentor and train new team members to ensure consistent, high-quality service delivery.
  • •Maintain compliance with all bank policies, procedures, and regulations.

Pay and Benefits

Salary: USD 17 - 26.14 hourly
Equity and Bonus:Equity
Perks:401kPensionPaid LeaveVolunteerWell-beingParental LeaveEquity

Key Requirements

  • •High school diploma or equivalent.
  • •Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
  • •Troubleshoot and resolve complex account or technical issues using available tools and resources.
  • •Promote associated bank products and services that meet customers’ needs.
  • •Uphold compliance with bank policies, procedures, and regulations.
Experience:BankingRetailFood serviceInsuranceTelemarketingSales
Education:High School
Skills:EmpathyProfessionalismCollaborationMentoringAttention to compliance
Languages:EnglishSpanish

Company Brief

Associated Banc-Corp
Associated Banc-Corp is a bank holding company providing retail, commercial, and wealth management services across the Midwest. It offers checking, lending, treasury, mortgage, and investment solutions for consumers, businesses, and institutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Green Bay, United States
Founded: 1964
WebsiteLinkedIn