Autonomy Manager

Cartage
San Francisco
Workplace: OnsiteFull timeUSD 100,000 - 150,000 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Ownership","Stakeholder management","Problem-solving","Negotiation"]

Autonomy Manager at Cartage acts as the bridge between Wilson, Cartage's autonomous freight coordinator, and customers. You own post-activation relationships, ensure Wilson's work is legible and delivering value, coordinate with Sales, Product, and Engineering, handle escalations, and drive retention and expansion across accounts, partnering across Autonomy Operations, Engineering, and Sales to improve the AI-powered logistics platform.

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FursaFursa
Cartage
Cartage
4 months ago

Autonomy Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Autonomy Manager at Cartage acts as the bridge between Wilson, Cartage's autonomous freight coordinator, and customers. You own post-activation relationships, ensure Wilson's work is legible and delivering value, coordinate with Sales, Product, and Engineering, handle escalations, and drive retention and expansion across accounts, partnering across Autonomy Operations, Engineering, and Sales to improve the AI-powered logistics platform.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •The buyer relationship post-activation: you’re the senior point of contact from go-live through renewal
  • •Making Wilson's work legible to the customer: regular business reviews, clear reporting on performance, honest conversations when things break
  • •Partnering with Sales during the sales cycle so the customer meets you early and the handoff is seamless
  • •Partnering with Product and Engineering during onboarding to get Wilson configured and representing the customer correctly
  • •The handful of moments that need a human: escalations, edge cases, sensitive stakeholder conversations

Pay and Benefits

Salary: USD 100,000 - 150,000 annually

Key Requirements

  • •5+ years in LTL and FTL logistics, brokerage/3PL, shipper-side, or receiver
  • •Deep fluency in the freight lifecycle: pickup, in-transit, delivery, exceptions and claims
  • •Experience working with shippers, brokers, or carriers in environments where issues arise
  • •Ability to communicate with both operational staff (dispatchers) and executives (CEOs) in the same hour
  • •Startup or high-growth experience and a high ownership mindset
Experience:5+ yearsLogisticsFreight3PLSupply chain
Skills:CommunicationOwnershipStakeholder managementProblem-solvingNegotiation
Tech Stack:ERPAICRM

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Cartage
Provides AI-driven tools to help e-commerce teams automate product content creation, optimize product pages, and generate marketing-ready copy and assets for online storefronts, aiming to speed up merchandising and improve conversion through intelligent automation.
Industry: SaaS
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