Claims Officer - French Speaker only (Cairo, EG)

Allianz
Cairo
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1-2 yearsEducation: certificationSkills: ["Communication","Problem-solving","Interpersonal","Teamwork"]

Claims Officer processes medical claims for clients worldwide, adjudicating medical providers’ claims and ensuring services comply with policy terms to be paid per tariffs. Works in a fast-paced, multilingual department, aiming to process claims within 48 hours, maintain high customer satisfaction, and support team KPIs with potential deputising for the Team Leader and using AI insights for escalations.

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Allianz
Allianz
6 months ago

Claims Officer - French Speaker only (Cairo, EG)

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Last checked: 56 minutes agoStatus: Live

Job Summary

Claims Officer processes medical claims for clients worldwide, adjudicating medical providers’ claims and ensuring services comply with policy terms to be paid per tariffs. Works in a fast-paced, multilingual department, aiming to process claims within 48 hours, maintain high customer satisfaction, and support team KPIs with potential deputising for the Team Leader and using AI insights for escalations.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
  • •Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
  • •Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
  • •Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided
  • •Identify duplicate payments, overbilling, up coding, possible non-disclosure and fraudulent claims and respond to customer enquiries accurately and professionally

Key Requirements

  • •1-2 years experience in a customer focused environment
  • •Medium French accent is needed
  • •Proficiency in MS Office
  • •Completion or progression towards the Diploma in Private Medical Insurance
  • •A highly customer-focused individual with strong interpersonal, communicative and accuracy skills
Experience:1-2 years
Education:Certification / Diploma
Skills:CommunicationProblem-solvingInterpersonalTeamwork
Languages:French
Tech Stack:MS Office

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn