Manager III, Field Service Engineer - (M3)

Applied Materials
Malta
Workplace: OnsiteFull timeUSD 88,000 - 121,000Function: Field Service, Maintenance & Skilled TradesSkills: ["Leadership","Communication","Coaching","Problem-solving","Ethical conduct"]

Lead field service support for customers across a defined district by building and maintaining relationships, ensuring system performance and uptime, and executing escalation procedures. Coach and directly supervise customer engineers and technicians, support hiring and training, and drive quality improvements that reduce cycle time and enhance technical performance. Manage start-ups, inventories, and RMA processes while forecasting service and manpower needs for service agreements and warranties.

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Applied Materials
Applied Materials
6 days ago

Manager III, Field Service Engineer - (M3)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead field service support for customers across a defined district by building and maintaining relationships, ensuring system performance and uptime, and executing escalation procedures. Coach and directly supervise customer engineers and technicians, support hiring and training, and drive quality improvements that reduce cycle time and enhance technical performance. Manage start-ups, inventories, and RMA processes while forecasting service and manpower needs for service agreements and warranties.
Location: Malta
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain customer relationships with relevant individuals in the district and perform regular customer visits.
  • •Ensure customer satisfaction with company service and system performance, including timely escalation of system downs.
  • •Promote quality improvement processes to reduce cycle time, drive continuous technical performance improvement, and empower the workforce.
  • •Interview, hire, and train customer engineers and technicians, and manage/coaches them through direct supervision.
  • •Forecast service agreement business needs, manage start-ups, local inventories, and RMA procedures, and ensure safety practices among customer engineers.
Travel: Medium travel

Pay and Benefits

Salary: USD 88,000 - 121,000
Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Develops and maintains customer relationships and performs regular customer visits across a district.
  • •Achieves guaranteed uptime and service parameters as sold to customers.
  • •Leads hiring, training, and direct supervision of customer engineers and technicians.
  • •Forecasts financial, manpower, and operational requirements for service agreements, warranty, and paid service.
  • •Understands and applies safety practices for customer engineering teams.
Skills:LeadershipCommunicationCoachingProblem-solvingEthical conduct

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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