Serco

1 week ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Reposted: first listed 2 days ago

Job Summary

Manage and grow a minimum of 10 key employer accounts within a specified sector for the Restart Scheme, serving as the main point of contact for partnerships across Birmingham, Coventry, and West Bromwich. Promote employment, skills, and training offerings, coordinate with internal resourcers to ensure suitable candidate placements, and track KPIs such as placements and satisfaction using data insights to continuously improve outcomes.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage and develop a minimum of 10 key employer accounts within a specified sector as the main point of contact.
•Promote Serco’s employment, skills, and training offer to grow existing accounts and win new ones with pre- and post-employment support.
•Work closely with resourcers to communicate employer expectations, supporting effective screening and placements.
•Track and report KPIs including placements, satisfaction, sustainability, and repeat usage, providing updates to the Strategic Account Manager and stakeholders.
•Use data insights to improve account management, employer engagement, and service quality, sharing recommendations for continuous improvement.

Travel: Low travel

Pay and Benefits

Salary: GBP 34,000 - 36,000 annually

Perks:PensionCompany CarEmployee AssistanceWellness StipendTraining

Key Requirements

•Proven experience in sales, business development, recruitment, or employer engagement, ideally in a high-volume environment.
•Qualified to NVQ Level 4 (or equivalent qualification or experience).
•A strong understanding of the skills and employability sector, including current trends, challenges, and opportunities.
•Strong communication, negotiation, and presentation skills to engage and influence diverse stakeholders.
•A data-driven mindset with strong problem-solving and analytical skills, plus the ability to develop strategies and translate them into actionable plans.

Experience:RecruitmentEmployer engagementEmployability sector

Education:Certification / Diploma

Skills:CommunicationNegotiationPresentationStakeholder engagementData-driven mindsetProblem-solvingAnalytical skillsStrategy developmentOrganizationTime management

Eligibility

Security Clearance:BPSS clearance

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

1 week ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Reposted: first listed 2 days ago

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage and develop a minimum of 10 key employer accounts within a specified sector as the main point of contact.
•Promote Serco’s employment, skills, and training offer to grow existing accounts and win new ones with pre- and post-employment support.
•Work closely with resourcers to communicate employer expectations, supporting effective screening and placements.
•Track and report KPIs including placements, satisfaction, sustainability, and repeat usage, providing updates to the Strategic Account Manager and stakeholders.
•Use data insights to improve account management, employer engagement, and service quality, sharing recommendations for continuous improvement.

Travel: Low travel

Pay and Benefits

Salary: GBP 34,000 - 36,000 annually

Perks:PensionCompany CarEmployee AssistanceWellness StipendTraining

Key Requirements

•Proven experience in sales, business development, recruitment, or employer engagement, ideally in a high-volume environment.
•Qualified to NVQ Level 4 (or equivalent qualification or experience).
•A strong understanding of the skills and employability sector, including current trends, challenges, and opportunities.
•Strong communication, negotiation, and presentation skills to engage and influence diverse stakeholders.
•A data-driven mindset with strong problem-solving and analytical skills, plus the ability to develop strategies and translate them into actionable plans.

Experience:RecruitmentEmployer engagementEmployability sector

Education:Certification / Diploma

Skills:CommunicationNegotiationPresentationStakeholder engagementData-driven mindsetProblem-solvingAnalytical skillsStrategy developmentOrganizationTime management

Eligibility

Security Clearance:BPSS clearance

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn