Qventus

1 month ago

HITL Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own day-to-day monitoring and quality assurance of the human-in-the-loop (HITL) layer for an AI Operational Assistant (Patient Concierge) while providing Tier 2 technical support and triaging post-go-live issues for Perioperative Care Coordination clients. You’ll track HITL queues and SLAs, perform root cause analysis with logs and ETL/HL7 data, improve HITL/SOP workflows, and communicate clearly with both technical and clinical stakeholders.

Location: United States

Workplace: Remote

Employment Type: Contract

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Monitor HITL queues, workflows, and SLAs to ensure timely human review of edge cases and AI outputs.
•Review daily samples of HITL-reviewed interactions for quality, consistency, and slippage; identify trends in overrides, errors, misclassifications, and drift.
•Provide Tier 2 technical support for post-go-live PCC solutions; perform escalation and root cause analysis using logs, data pipeline validation, and error reproduction.
•Use SQL and review ETL/HL7 payloads to validate data and support configuration troubleshooting with Data Integration Engineers.
•Maintain SOPs, escalation playbooks, decision guidelines, and knowledge base documentation; ensure privacy/security/clinical governance compliance.

Pay and Benefits

Salary: USD 25,000 - 35,000

Key Requirements

•Experience or strong exposure monitoring human-in-the-loop systems and performing quality review processes or AI/automation operations.
•Experience in technical support with SLA management, issue triage, and escalation coordination in a healthcare or SaaS context.
•Proficiency in SQL and comfort with ETL/data pipeline concepts to validate data and support root cause analysis.
•Strong organizational skills and attention to detail to manage queues, track SLAs, and maintain documentation.
•Excellent written and verbal communication skills to explain complex cases to technical and non-technical audiences.

Experience:HealthcareSaaSAI/automationEHR

Skills:CommunicationOrganizational skillsAttention to detailProblem-solving

Languages:English

Tech Stack:SQLETLHL7EHRFHIREpicCernerLookerDatabricksBI

Company Brief

Qventus

Provides an AI-driven operations platform that helps hospitals and health systems optimize patient flow, staffing, and clinical operations in real time to reduce wait times, improve throughput, and enhance care delivery.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Palo Alto, United States

Founded: 2012

Website LinkedIn

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Qventus

1 month ago

HITL Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Contract

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Monitor HITL queues, workflows, and SLAs to ensure timely human review of edge cases and AI outputs.
•Review daily samples of HITL-reviewed interactions for quality, consistency, and slippage; identify trends in overrides, errors, misclassifications, and drift.
•Provide Tier 2 technical support for post-go-live PCC solutions; perform escalation and root cause analysis using logs, data pipeline validation, and error reproduction.
•Use SQL and review ETL/HL7 payloads to validate data and support configuration troubleshooting with Data Integration Engineers.
•Maintain SOPs, escalation playbooks, decision guidelines, and knowledge base documentation; ensure privacy/security/clinical governance compliance.

Pay and Benefits

Salary: USD 25,000 - 35,000

Key Requirements

•Experience or strong exposure monitoring human-in-the-loop systems and performing quality review processes or AI/automation operations.
•Experience in technical support with SLA management, issue triage, and escalation coordination in a healthcare or SaaS context.
•Proficiency in SQL and comfort with ETL/data pipeline concepts to validate data and support root cause analysis.
•Strong organizational skills and attention to detail to manage queues, track SLAs, and maintain documentation.
•Excellent written and verbal communication skills to explain complex cases to technical and non-technical audiences.

Experience:HealthcareSaaSAI/automationEHR

Skills:CommunicationOrganizational skillsAttention to detailProblem-solving

Languages:English

Tech Stack:SQLETLHL7EHRFHIREpicCernerLookerDatabricksBI

Company Brief

Qventus

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Palo Alto, United States

Founded: 2012

Website LinkedIn