Robinhood

4 weeks ago

Customer Experience Associate (New Grad)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join Robinhood’s Customer Experience team as a new graduate in a fast-paced, high-impact role. You’ll support users across chat, email, and phone, helping them navigate financial topics and platform tools, while learning Robinhood products and financial concepts. Expect 24/7 service coverage, in-person onboarding, and a focus on continuous improvement through real-time feedback.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide an exceptional customer experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.
•Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
•Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
•Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.
•Learn from interactions to help Robinhood improve the customer experience across products and services.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDisability InsuranceParental LeaveVisionLife InsuranceWellness Stipend

Key Requirements

•Excellent written and verbal communication skills with the ability to explain complex topics clearly.
•A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
•Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
•Ability to work the required shift for a 24/7 model.
•Bachelor’s degree or prior experience in the financial services industry is a plus; experience in a customer support environment is preferred.

Experience:FintechFinancial services

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingAdaptabilityTime management

Languages:English

Company Brief

Robinhood

Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn

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Robinhood

4 weeks ago

Customer Experience Associate (New Grad)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide an exceptional customer experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.
•Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
•Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
•Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.
•Learn from interactions to help Robinhood improve the customer experience across products and services.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDisability InsuranceParental LeaveVisionLife InsuranceWellness Stipend

Key Requirements

•Excellent written and verbal communication skills with the ability to explain complex topics clearly.
•A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
•Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
•Ability to work the required shift for a 24/7 model.
•Bachelor’s degree or prior experience in the financial services industry is a plus; experience in a customer support environment is preferred.

Experience:FintechFinancial services

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingAdaptabilityTime management

Languages:English

Company Brief

Robinhood

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn