Lead Experience (CX) Designer

Al Tayer Group
Dubai
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 4-7 yearsSkills: ["Critical thinking","Creative ability","Empathy","Documentation","Stakeholder presentation"]

Lead the Experience Design practice by translating CX and brand strategy into tangible, tested journeys and service blueprints across physical, digital, and phygital touchpoints. Build and maintain an evidence base using customer intelligence and qualitative research to guide design decisions. Run end-to-end design projects, including ownership of Amber’s clienteling platform, while mentoring designers and partnering with brand, digital/product, IT, and store teams to drive real implementation.

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Al Tayer Group
Al Tayer Group
3 days ago

Lead Experience (CX) Designer

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead the Experience Design practice by translating CX and brand strategy into tangible, tested journeys and service blueprints across physical, digital, and phygital touchpoints. Build and maintain an evidence base using customer intelligence and qualitative research to guide design decisions. Run end-to-end design projects, including ownership of Amber’s clienteling platform, while mentoring designers and partnering with brand, digital/product, IT, and store teams to drive real implementation.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Translate experience strategy and brand DNA into actionable design work across physical, digital, and phygital touchpoints.
  • •Create journey maps and service blueprints per brand, segment, and touchpoint, and prototype customer and front-liner tools.
  • •Use customer intelligence, VoC, and journey insight—supported by qualitative research—to ground design decisions in evidence.
  • •Run end-to-end design projects, including serving as primary design partner on Amber’s clienteling platform and related experience initiatives.
  • •Mentor other designers, interns, and agency resources, and help grow the broader Experience Design team while advancing design literacy across stakeholders.

Key Requirements

  • •4-7 years of experience in CX/service design and UX design, ideally in luxury retail, hospitality, or premium omnichannel environments.
  • •Strong fluency in journey mapping, service blueprinting, and prototyping tools (Figma or equivalent).
  • •Comfort running qualitative research and translating findings into design decisions.
  • •Strong documentation habits and ability to produce design artefacts others can act on.
  • •Experience working across physical and digital touchpoints, including UX/UI prototyping collaboration with product roles.
Experience:4-7 yearsCX/service designUX designLuxury retailHospitalityOmnichannel
Education:
Skills:Critical thinkingCreative abilityEmpathyDocumentationStakeholder presentation
Certifications:CCXP
Tech Stack:FigmaBolt.newUXUIPrototyping

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
Glassdoor
Glassdoor: 3.6
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