Technical Support Agent

NTT
Guadalajara
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Problem-solving","Communication","Organization","Attention to detail","Active listening"]

Provide first-level technical support for patient portal and service desk inquiries in a 24x7x365 call center environment. Handle inbound calls about login, workflow issues, application errors, access, and functionality, resolving most contacts at first level or escalating complex issues. Deliver professional service aligned to scripts, workflows, and corporate policies, and participate in ongoing training. This role is shift flexible, including nights, weekends, and/or holidays.

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FursaFursa
NTT
NTT
1 week ago

Technical Support Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide first-level technical support for patient portal and service desk inquiries in a 24x7x365 call center environment. Handle inbound calls about login, workflow issues, application errors, access, and functionality, resolving most contacts at first level or escalating complex issues. Deliver professional service aligned to scripts, workflows, and corporate policies, and participate in ongoing training. This role is shift flexible, including nights, weekends, and/or holidays.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to incoming Patient Portal and technical support service desk calls from patients and users, primarily handling first-level issues.
  • •Provide front-line help for login and technical assistance, following scripts, workflows, and corporate policies.
  • •Escalate complex technical and application issues to the appropriate teams when necessary.
  • •Deliver high-quality customer service and identify opportunities to improve the patient experience.
  • •Maintain the ability to read text on computer screens and work in the phone queue during a scheduled 8 to 10-hour shift with breaks.

Key Requirements

  • •Bilingual speaking and writing (English/other)
  • •1 to 3 years of customer service experience, preferably in a contact center or medical environment
  • •1 to 3 years of experience analyzing and solving customer problems
  • •Ability to communicate technical information clearly to non-technical users
  • •High school diploma or equivalent required
Experience:1-3 yearsHealthcareContact center
Education:High School
Skills:Problem-solvingCommunicationOrganizationAttention to detailActive listening
Languages:English
Tech Stack:Two-factor authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn