Watch Coordinator, Fine Jewelry & Watches

RealReal
United States
Workplace: OnsiteFull timeUSD 21 - 21 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Organizational skills","Attention to detail","Accuracy","Decision making","Customer service","Collaborative mindset","Prioritization","Problem investigation","Urgency handling"]

Coordinate inbound processing and authentication for fine jewelry and watches, ensuring products are accurately sorted, scanned, and routed through FIFO queues. Serve as the primary point of contact for the Repair program, handling shipping/receiving, invoice tracking, and updates to internal teams and consignors. Investigate and resolve time-sensitive issues, track exceptions and buy-outs, and maintain quality standards and SOPs across multiple locations.

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FursaFursa
RealReal
RealReal
1 month ago

Watch Coordinator, Fine Jewelry & Watches

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Coordinate inbound processing and authentication for fine jewelry and watches, ensuring products are accurately sorted, scanned, and routed through FIFO queues. Serve as the primary point of contact for the Repair program, handling shipping/receiving, invoice tracking, and updates to internal teams and consignors. Investigate and resolve time-sensitive issues, track exceptions and buy-outs, and maintain quality standards and SOPs across multiple locations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Accurately sort and scan inbound/outbound products into system and physical locations while maintaining FIFO order.
  • •Monitor, report on, and respond to product queues across locations to move product quickly through the pipeline.
  • •Act as the point of contact for the Repair program, including shipping/receiving, invoice tracking, system updates, and communicating updates to internal customers and consignors.
  • •Investigate and resolve inquiries and issues with urgency.
  • •Adhere to quality standards and SOPs, create process documentation, and perform administrative duties.

Pay and Benefits

Salary: USD 21 hourly
Perks:Equity401kHealth InsuranceDentalVisionPaid ParentalPaid Leave

Key Requirements

  • •2+ years of customer service, event, account, or project management experience; watch and/or jewelry experience required.
  • •Bachelor’s degree from an accredited college or university (preferred).
  • •Graduate Gemology diploma (preferred).
  • •Strong organizational skills with attention to detail and accuracy.
  • •Ability to prioritize multiple time-sensitive tasks and/or escalate issues, and comfort with navigating business/warehouse systems.
Experience:2+ years
Education:Bachelor's
Skills:Organizational skillsAttention to detailAccuracyDecision makingCustomer serviceCollaborative mindsetPrioritizationProblem investigationUrgency handling
Certifications:Graduate Gemology diploma
Tech Stack:Microsoft OfficeGoogle Suite

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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