Customer Experience Program Management Manager

Lead and coach a team of Program and Project Managers to deliver Emerson’s Customer Experience (CX) strategy and customer operations initiatives within the T&M organization. Own the customer operations portfolio and strategic programs, set governance and delivery standards, manage end-to-end cross-functional delivery, and define success metrics. Coordinate the annual CX planning cycle, track KPIs, manage risks and dependencies, and drive continuous improvement through alignment with Marketing, Sales, Supply Chain, Operations, Finance, IT, and U.S.-based stakeholders.