DataDog

1 month ago

Manager II, Technical Escalations Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a global team of Technical Escalation Engineers, partnering with Directors and VP-level leaders to drive strategic initiatives, onboard and mentor engineers, and coordinate cross-functional programs across Support, Engineering, Product and Sales to enhance customer experience and operational excellence.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations.
•Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale.
•Ensure the successful onboarding and development of Technical Escalation Engineers.
•Oversee all projects and initiatives within the region, as well as cross regional ones, and functional areas that Managers are responsible for and ensure successful and timely completion of said projects.
•Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded.

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEsppEquity

Key Requirements

•Proven experience leading high-performing engineering teams, including coaching and developing talent and fostering collaboration
•Strong ability to connect technical expertise to business outcomes and bridge customer needs with product development
•Data-driven, outcome-focused approach to decision-making and continuous improvement in customer experience and product adoption
•Excellent cross-functional collaboration skills with engineering, product, and other stakeholders to shape initiatives
•Experience hiring, onboarding, and developing technical teams and meeting regional/functional targets

Experience:TechnologySaaSCloud

Skills:LeadershipCoachingCollaborationCommunicationStrategic thinking

Languages:English

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

1 month ago

Manager II, Technical Escalations Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations.
•Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale.
•Ensure the successful onboarding and development of Technical Escalation Engineers.
•Oversee all projects and initiatives within the region, as well as cross regional ones, and functional areas that Managers are responsible for and ensure successful and timely completion of said projects.
•Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded.

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEsppEquity

Key Requirements

•Proven experience leading high-performing engineering teams, including coaching and developing talent and fostering collaboration
•Strong ability to connect technical expertise to business outcomes and bridge customer needs with product development
•Data-driven, outcome-focused approach to decision-making and continuous improvement in customer experience and product adoption
•Excellent cross-functional collaboration skills with engineering, product, and other stakeholders to shape initiatives
•Experience hiring, onboarding, and developing technical teams and meeting regional/functional targets

Experience:TechnologySaaSCloud

Skills:LeadershipCoachingCollaborationCommunicationStrategic thinking

Languages:English

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn