Aftermarket Sales Support Representative

Eaton
United States
Workplace: OnsiteFull timeUSD 97,000 - 143,000 annuallyFunction: SalesExperience: 3+ yearsEducation: bachelorsSkills: ["Attention to detail","Organizational skills","Effective communication","Data analysis","Follow-up"]

Serve as the primary point of contact for customer inquiries throughout the repair order lifecycle, partnering with internal teams to ensure orders are entered into ERP/support systems and communicated proactively. Monitor repair orders, coordinate issue resolution, manage quoted delivery commitments, and support logistics routing between sites. Maintain web marketing sites, assess delivery channel options, and support customer pricing and administrative requirements with export-control compliance.

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Eaton
Eaton
2 weeks ago

Aftermarket Sales Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customer inquiries throughout the repair order lifecycle, partnering with internal teams to ensure orders are entered into ERP/support systems and communicated proactively. Monitor repair orders, coordinate issue resolution, manage quoted delivery commitments, and support logistics routing between sites. Maintain web marketing sites, assess delivery channel options, and support customer pricing and administrative requirements with export-control compliance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for customer inquiries and represent the voice of the customer throughout the repair cycle.
  • •Monitor internal repair orders, review materials for routing to repair, and ensure orders are entered into ERP and/or other support databases.
  • •Provide continuous, proactive status updates externally and internally, anticipating customer needs.
  • •Coordinate internal activities across departments to achieve customer commitments and resolve issues with mutually acceptable solutions.
  • •Maintain web marketing sites (pricing and inventory), assess delivery channel options, and ensure compliance with export control and ITAR requirements.

Pay and Benefits

Salary: USD 97,000 - 143,000 annually

Key Requirements

  • •Minimum Bachelor's Degree from an accredited institution.
  • •Minimum of three (3) years experience interfacing with customers.
  • •This position requires access to export-controlled information and the applicant must be a U.S. person as defined by U.S. regulations.
  • •Ability to enter and manage orders in ERP and/or other support databases.
  • •Attention to detail, strong organizational skills, and effective verbal/written communication.
Experience:3+ yearsAerospace
Education:Bachelor's
Skills:Attention to detailOrganizational skillsEffective communicationData analysisFollow-up
Tech Stack:ERPE-commerce platformsAeroxchangeILSB2B Aero

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn