Technical Account Mgr

Fortinet
Bogotá
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer service orientation","Communication skills","Independent judgment"]

Serve as the primary technical contact for Fortinet’s premium customers across the LATAM region, delivering remote technical support and performing deep analyses of configuration, network, and packet trace data. Recommend actions based on findings, educate customers via webinars or workshops, and manage technical cases through closure. Conduct upgrade testing in lab environments, produce bug scrubs and best-practice documentation, and run regular status and quarterly reports.

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FursaFursa
Fortinet
Fortinet
2 months ago

Technical Account Mgr

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the primary technical contact for Fortinet’s premium customers across the LATAM region, delivering remote technical support and performing deep analyses of configuration, network, and packet trace data. Recommend actions based on findings, educate customers via webinars or workshops, and manage technical cases through closure. Conduct upgrade testing in lab environments, produce bug scrubs and best-practice documentation, and run regular status and quarterly reports.
Location: Bogotá
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Collect, analyze, and recommend changes based on customer configuration information.
  • •Collect and analyze customer network information and packet trace data, recommending actions from results.
  • •Deliver customer education and knowledge transfer through webinars or workshops.
  • •Perform software recommendations, bug scrubs reports, and lab-based upgrade testing with reporting.
  • •Follow up on technical cases until closure and provide regular customer status calls and quarterly reports.
Travel: Low travel

Key Requirements

  • •Minimum of five years of relevant professional experience, preferably in the network industry.
  • •Strong network security and routing experience.
  • •Advanced English proficiency with strong communication skills.
  • •Experience delivering exceptional customer service and providing technical support.
  • •Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
Experience:5+ yearsNetwork industry
Education:Bachelor's
Skills:Customer service orientationCommunication skillsIndependent judgment
Certifications:CCNACCNPCCIECISSP
Languages:English
Tech Stack:MS WordPowerPointExcelWindows Server

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn