Customer Care Specialist II

AutoTrader.com
Houston
Workplace: OnsiteFull timeUSD 18.17 - 27.31 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Customer service","Problem-solving","Quality-focused","Multi-account coordination"]

Serve as a post-sales partner for customer fleets, ensuring a seamless experience after service implementation. Conduct follow-up quality control check-ins via calls and meetings, make outbound calls to confirm work quality and technician performance, and gather customer feedback to recommend improvements. Manage multiple client accounts, coordinate scheduled and unscheduled service events, and support estimate review/audit processes to maintain accurate invoices and service outcomes.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Customer Care Specialist II

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a post-sales partner for customer fleets, ensuring a seamless experience after service implementation. Conduct follow-up quality control check-ins via calls and meetings, make outbound calls to confirm work quality and technician performance, and gather customer feedback to recommend improvements. Manage multiple client accounts, coordinate scheduled and unscheduled service events, and support estimate review/audit processes to maintain accurate invoices and service outcomes.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as a post-sales partner to customers, ensuring a seamless experience after service implementation.
  • •Conduct follow-up quality control check-ins through calls and meetings to ensure services meet expectations.
  • •Make outbound calls to confirm work quality and technician performance.
  • •Proactively gather customer feedback, identify opportunities for additional work, and recommend service improvements.
  • •Coordinate scheduled and unscheduled service events and support estimate review, audits, and authorization/approval processes to manage repair costs and maintain accurate invoices.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •High school diploma or GED and 3 years of experience in a related field, or an equivalent combination (up to 1 year with an additional degree/certification) or 5 years’ related experience.
  • •Strong communication and customer service skills.
  • •Experience using Microsoft Office Suite.
  • •Experience in a high-volume customer service role.
  • •Ability to clear a pre-employment drug test.
Experience:3+ years
Skills:CommunicationCustomer serviceProblem-solvingQuality-focusedMulti-account coordination
Tech Stack:Microsoft Office SuiteCallsMeetings

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn