Salesforce

1 month ago

Senior Product Manager, Enterprise Service Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead the multi-year ITSM roadmap for Salesforce's internal IT, shaping changes across Change Management, Release Management, Technical Catalog, CMDB and more. Drive DevOps/SRE aligned product operating model, partner across teams, and act as Customer 0 to validate and feedback into engineering.

Location: San Francisco, Seattle

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Define and execute a 12–18 month product roadmap for core ITSM capabilities, balancing technical tradeoffs, business value, and operational risk
•Lead the transition from traditional ITIL process models to a modern, agile product operating model grounded in DevOps and SRE principles
•Plan, track, and deploy agentic use cases using Agentforce and Data Cloud — replacing manual control points, automating pipeline gating, and enabling predictive operational risk management
•Partner closely with the Service Desk and Asset Management Product Managers to break down functional silos and deliver a unified enterprise service delivery experience
•Serve as Customer 0 for Salesforce's ITSM product — validating platform capabilities through internal deployment and channeling high-fidelity feedback to Technology & Product engineering teams

Pay and Benefits

Salary: USD 172,500 - 260,100 annually

Perks:Health Insurance401kEquity

Key Requirements

•7+ years of professional experience in large-scale software product management, technical program management, or software engineering in infrastructure organizations
•Deep, practical knowledge of IT Service Management frameworks (ITIL) alongside modern DevOps, CI/CD, and Infrastructure as Code (IaC) practices
•Proven experience designing data structures and technical relationships for a CMDB or application catalog at scale
•Hands-on experience working natively on the Salesforce Platform — including Service Cloud, Flow, and Core Metadata frameworks
•Practical experience developing agentic capabilities, AI/ML-driven workflows, or autonomous agents (e.g., Agentforce or comparable platforms)

Experience:7+ yearsEnterprise ITITSMService ManagementSalesforce Platform

Skills:CommunicationExecutive presenceLeadershipProblem-solving

Languages:English

Tech Stack:Salesforce PlatformService CloudFlowCore MetadataData CloudAgentforceTableauDevOpsSREITILIaC

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Senior Product Manager, Enterprise Service Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Francisco, Seattle

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Define and execute a 12–18 month product roadmap for core ITSM capabilities, balancing technical tradeoffs, business value, and operational risk
•Lead the transition from traditional ITIL process models to a modern, agile product operating model grounded in DevOps and SRE principles
•Plan, track, and deploy agentic use cases using Agentforce and Data Cloud — replacing manual control points, automating pipeline gating, and enabling predictive operational risk management
•Partner closely with the Service Desk and Asset Management Product Managers to break down functional silos and deliver a unified enterprise service delivery experience
•Serve as Customer 0 for Salesforce's ITSM product — validating platform capabilities through internal deployment and channeling high-fidelity feedback to Technology & Product engineering teams

Pay and Benefits

Salary: USD 172,500 - 260,100 annually

Perks:Health Insurance401kEquity

Key Requirements

•7+ years of professional experience in large-scale software product management, technical program management, or software engineering in infrastructure organizations
•Deep, practical knowledge of IT Service Management frameworks (ITIL) alongside modern DevOps, CI/CD, and Infrastructure as Code (IaC) practices
•Proven experience designing data structures and technical relationships for a CMDB or application catalog at scale
•Hands-on experience working natively on the Salesforce Platform — including Service Cloud, Flow, and Core Metadata frameworks
•Practical experience developing agentic capabilities, AI/ML-driven workflows, or autonomous agents (e.g., Agentforce or comparable platforms)

Experience:7+ yearsEnterprise ITITSMService ManagementSalesforce Platform

Skills:CommunicationExecutive presenceLeadershipProblem-solving

Languages:English

Tech Stack:Salesforce PlatformService CloudFlowCore MetadataData CloudAgentforceTableauDevOpsSREITILIaC

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor